Napier CourierPost Depot

Redirection what a joke, they are not interested in redirecting if you want your parcel best you go and pick it up. After I requested redelivery online, no scans were shown on the tracking devise, apparently the goods stayed in the courier from 11.54am and did not get taken back to the depot until after hours, so could not be delivered the next day (being today )and expect me to wait until tomorrow. Poor customer service and poor attitude.

Asked nicely to get a parcel that was sent to the wrong address by supplier retrieved and sent back to the PBT depot. they ignored the email from PBT and delivered the parcel to the wrong address anyway. customer service werent helpful over the phone either.

Terrible slow service, an overnight package took 5 days to deliver to countdown as a drop off point, courier then responded that the business at the delivery address was closed. Rang for update, told we'd hear back by the end of the day, nothing. Asked for package to be collected from depot but they then proceeded to deliver it to countdown instead so redirection ignored.

Such horrendous service. Don’t bother with them. My parcels this time (not the first!) have now waited 4 days for pickup (scheduled for Monday, it is now Friday). I rang NZ Post yesterday, waited 45 mins till my call was answered, to be told they would contact the driver and have them let me know when and if they would arrive - heard nothing and STILL no one showed up. This is in addition to the three parcels lost over the past few months. I will now have to take them into a Post office to get (hopefully!) get away on the courier.I now try to use Aramex whenever I can as they are prompt and arrive daily for parcel pickups.

It took 2 days to deliver a parcel 6km! The Courier driver didn’t even bother to come to the door, just left a card in the letterbox before 8am saying they’d been. I was home expecting them to come and the doorbell never rang and no one knocked. I rang as soon as my carer gave me the card and was told I’d have to wait until the next day for redelivery. The Supervisor was rude and obstructive and I had difficulty getting past her to speak to the Manager. I had to keep ringing and even then it wasn’t delivered at the time he’d promised.Plenty of other companies out there people, hopefully some who value their customers more than these guys do.

I placed a complaint as my parcel was delivered while I was home and I got a card to say collect from office as I have locked gates. I would have opened the gates or arranged leave my parcel however I received the Emilia at 0600 and I was still asleep. I have heard nothing from the complaint. Two days later I am home curtains open obviously home and awake the courier once again drops a card into the letterbox. I got it 10 mins later. He made not effort to deliver at all. I am tired of this lazy courier driver who does not attempt to provide any service at all.

Received a card on Friday before Xmas (I was home, saw the van pull up. I raced downstairs to open door but by the time I opened door he was gone and a card left on doormat).I went to pick up at depot on the Saturday at 12.20pm after checking the times they were open on the website (meant to be 2pm). It was closed. I checked the Xmas hours which were posted on the door - it also said 2pm. Absolute joke.When I mentioned to the person when I finally did pick up on the Monday I got a verbal spray - apparently they finished early as they have families too. Amazing attitude when Xmas is the busiest time of the year for parcels.Will never knowingly use their service again.

My parcel has been sitting on their shelf for 6 days now, waiting for courier!! I go there in person with ID, tracking number, proof of purchase, etc., but I am denied my parcel, which I paid for and belongs to me! Beyond ridiculous!!Still waiting for it!

If I pay full retail rates for over nigh delivery I think its fair to expect what I have paid for!! $40 for a cd player to be delivered is alot of money and dont expect to be told by the call centre that overnight delivery is NOT a guarantee!!..excuse me??...My parcel was in the Hastings office at 4.30am [+/-] according to the tracking. So a phone call at 4pm gets the reply...The driver has gone home for the day and your parcel will be delivered tomorrow!...What a totally slack attitude. Im in town. Not rural or hard to find. AND...there are NO holdups or delays with national freight according to their voicemail on the contact page.And does anything ever happen...and that will be a NO.

Delivery was quick, but driver was rude and arrogant. Loud thumping music, all while parked right up to our house. Meanwhile he reorganised his van. Rudely argued with my hubby when asked to move on. Not cool.