Auckland Radiology Group

Now at the NEW location for about a month, convienetly situated by the entrance into the hospital. New building, plenty parking spaces. New equipments, quiet and comfy interior, dressing room etc. My personal experience is that the receptionist was very slow for a new and key site. Not too sure if she is relatively new to the role or not as she needed to refer complex enquiries to the staff sitting in the little office behind as they were chatting away. Not paying attention to the front desk etc. All front line staff should be readily to come out and acknowledge incoming foot traffic. It made the reception looked extremely understaffed with people waiting and calls coming in at same time but one staff on the counter only. One would naturally expect better and efficient service from the reception to go with the brand new and purposely built venu. The actual medical staff were friendly and on time.

Great service, awesome staff, better price than one of the others I went to previously. Only downsides were that it was really hard to download my digital images from my ultrasound- they seemed to only be downloadable one at a time instead of all in one set and with over 50 images it took a while, and that my ultrasound report got someone else's baby notes on it and we were told they couldn't be deleted.

I had Rebecca do my pregnancy ultrasound and she was amazing! Such a positive and informative sonographer. Reception staff were also very good. I was trying to find myself an urgent booking and they called me straight away when they received a cancellation. Will definitely be coming back :)

I’ve visited this branch a couple of times and recommend it. On my last visit, sonographer Leann was amazing and did an excellent job.

My first time having an ultra sound with Auckland radiology group Henderson and I was very pleased with the service I received upon arrival I was greeted with a friendly receptionist and got me all ready for my appointment, I had my scan done by Rebecca and she was just lovely she made me feel very comfortable and took her time checking my little baby. She gave me amazing photos and a USB I couldn’t of been happier.

Process at ARG in Henderson was of high standard. Receptionist were helpful, informative and polite. MRI scan was efficient and faster than expected, staff were super friendly and also made you feel comfortable and relaxed. CT scan process was exceptional, staff were accomodating, and friendly. Over all experience was great and I would highly recommend their professionalism and service.

Very bad experience. Regretting why I came to you guys. These guys told me they have send the X-rays reports to doctor, I went to see doctor next day and doctor is still waiting for the report. I have to wait there for 3 hours to just get the report.

Rebecca is very awesome. During the ultrasound, she was super caring and thoughtful. For example, she asked me a few times like how I feel, am I okay. She wanted to make sure I feel comfortable as much as possible. I was a little nervous before entering the room. After talking with Rebecca, I felt more relaxed and supported. And the lady from reception is also very professional and caring. Amazing place! Highly recommended!

I had my pregnancy scan today with doctor Dray. It was definitely the best experience I’ve had and me and my partner we agree on that. It was a really friendly environment and great experience. Also, all the front line staff was very welcoming. The place was clean and organised. I will definitely come back and I would recommend the place to everyone. Thank you!