Ebbett Volkswagen

What actually happened, deserves a 1 star. But the excellent premises, the tea, and ultra nice staff deserve 5 stars. So in between is 3 stars. Ten days ago I booked my passat in at 8am ( first thing) 30 june, to look at my entertainment system not working on Bluetooth. And to have a double horn fitted. I wanted a horn that honked, rather than beeped politely. I bought the horn set after hearing it at repco. I thought it would take just an hour but they didn't look at the car till 8.30. At 9.40 ish it was ready. I paid and got in the car, saw one of the new horns uninstalled. Went back no one knows why only one was installed so waited round while it was done properly. Finally out of there at 10.43am 2 hours 50 minutes after I arrived. They were very apologetic and I wasn't charged for the second installation, but I had allowed an hour ish, and it nearly took 3. Dissapointing

Great customer service offered by Hamilton branch. Big range of vehicles, good sales staffs, showroom's floor clean, prices competitively. They also fitted your needs that suits you. Especially thanks to Bi Lin. He is helpful, informative and good to chat about comparisons.

Says 175kW EV fast charger at Te Rapa but only put out 32kW. Help desk wasn’t helpful at all, closed online chat. Poor form

Awesome service, nice modern new showroom. I was impressed by the warm welcome by the staff (those in the showroom as well as those working quietly behind the scenes), ease of signing the paperwork and the unveiling" of my vehicle hidden under a protective cover. Another nice touch was the gift of a bottle of wine and a full tank of diesel.The effort that went into preparing a quote

Great service and really nice people to work with at Ebbetts VW Hamilton. Big thanks to David Van Der Meulen. :)

Great service offered by Vw ebbett.

I paid deposit to these guys for $2000 to purchase a vehicle and very next day I told them that I won't be buying that vehicle and asked for deposit refund ans it's been 9 days they haven't refunded my money

I cannot speak more highly of the service that Lin provided. Absolutely outstanding costumer service!! The purchase and trade in was seamless. I would highly recommend Lin if you are in the market to purchase a new or used car :) Thank you Lin

Love the service here. The salesman aren't pushy, they let you do your thing and are there if you have questions. The other staff members are friendly and helpful. I have brought a car from here and also taken an d car here for repair work and have always been impressed with the service