Michael Hill Silverdale

I am so upset with my service I have received at the silverdale branch yesterday.My necklace broke on the 31st of July and I contacted Michael Hill online and they said please bring in the necklace and we will replace it. Then shortly after lockdown hit and I wasn’t able to come in store. Finally lockdown ended this month so I chatted a few days ago to someone online on the Michael Hill website and they said yes that’s fine please bring the necklace in to your closest branch.I ordered this necklace online because I don’t live close to a Michael Hill but I drove 50kms to Silverdale today to have my necklace replaced.I showed my receipt and was given a new necklace, it was on the counter and then just before I could leave I was told they actually can’t replace it as it is a month out of warranty I explained that it broke over lockdown and lockdown only lifted this month so I’m now coming in as I was told to do online. She says sorry there’s actually nothing we can do.My engagement ring is from Michael Hill I’ve been a loyal customer and to be turned away like that after being told multiple times to go in store is beyond frustrating.

The ladies at Michael Hill (especially Deb) made me feel very comfortable as well as treating me in a way that made my purchase feel very special

Just the overall service and the beautiful ring that was greatly discounted!! The store was the Silverdale branch and the sales person was Arti.""

We were served by Moses over the weekend. What a lovely young man. Great customer service and very knowledgeable. You are a credit to the business.

Poor experience being told 1 thing by sales person then something different by sales manager. Pushed the after care package so hard it put me off. Luckly i left and purchased same stuff online that night on a click sale 40% off.And people wonder why retail stores are dieing.

Thank you for your great customer service, I just love the Silverdale branch.

Had the best experience at Michael Hill Silverdale with Suk. She was so lovely and made us feel so special and was extremely helpful and made sure we had the right size and special ordered it for us! Will definitely be back ☺️

Was served promptly by a lovely lady Debbie. My wife and I were looking for a gold locket for my Nana. Great service

Tamara helped me with my on line purchase as the code won’t work. She was attentive to my needs, expressed understanding. Her customer service rocks!Shop at Michael Hill - be satisfied & happy!

I absolutely love coming here, and it's so wonderful to be able to see the lovely team at MHJ Silverdale now that shops have reopened.. They go above and beyond in their service and I am always highly appreciative of that. Thank you ladies so much! Ra.