Carpet Mill

We are generally happy with the efficiency and process but we had quite a few white linear marks and more joins than on the carpet join map.If you use this company I would suggest asking for as few joins as possible and checking the warranty.

We recently renovated our house and Ross was very accomodating and went the extra mile to help us due to long delays receiving our Council consent. We are happy with the service we received and the two young guys who laid the carpet upstairs were fantastic. They were careful to avoid damage to our newly painted walls and tidied up after themselves.

Really pleased with the quality and service. Nathaniel and Luke (the installer) did a fantastic job. Highly recommended!

Poor carpet and poor install. Had casa bella nitro installed a number of years ago. The carpet quality is poor. Despite a short cut it flattens down and tracks and looks old after a year or so. We had feltex swatches for doormats and they didn't have the same problem and looked so much better, reminding me of the bad decision made and better decision that could have been. Horrible sack backing which starts to go crunchy. Then the install was a nightmare. Poor joins, with carpet overlapping slightly. Carpet sucked up off the floor at edges by the vacuum cleaner. The latter issue was fixed after months contacting carpet mill and multiple visits. 15 year warranty but would rather put something else in than go through that again.

Extremely pleased with the price and end result for a rental renovation we manage. Riley & staff got an excellent product at a good price, and their people laid the carpet with great care. We have a great result and are very happy with Carpet Mill. (2021)Just had another Carpet Mill installation done (2023). This is what I told them. I also wanted to say that I was extremely impressed with the professionalism and attention to detail of your installer. I have been having carpet installed for over 30 years in my rentals and I don’t think I have ever seen such a good job. Praise is richly deserved.""

Carpet Mill is awesome. They are quick to reply to emails, they called as soon as I left a quote request and were easy and friendly to talk to! We had Skyla come to our house to show us samples and go through carpet details with us, she is awesome! Great customer service is vital in any business and Skyla has this to a T! She is great and very knowledgeable, we were impressed! Thank you Carpet Mill and thank you Skyla!

Great service!! Great Product!! Ross ( sales manager ) he had great service, and very friendly. He provided us with our quote on the spot - and we had a slight issue with our carpet after being laid - but he was over the same day to help out :) Russell, and James - carpet layers - were great people!!! They were fast, and efficient. Russell, was lovely to talk too, and spoke of James very highly :) Keep up the good work team!!! We need more people like you around - good service, punctual, tidy, and willing to retain a relationship with customers.

Product itself is good. Everything else was nothing shy of a disaster! From booking, to installation, even final billing, we are still having issues months after the job finally being completed. It wasnt worth the months and months of stress we have had to endure.

We are happy with our carpet laying and final product, however, our house was left very messy afterwards, and we had to spend over an hour vacuuming the huge mess that was left. We questioned them not cleaning up after themselves, but were told that they never do. It was a bit frustrating and took the shine off new carpet day.

Carpet Mill was very professional and I am very happy with the whole deal. Would certainly recommend them. Must mention Rachel Meng, Cooper and the carpet layer Norm who did a very good job laying the carpet.Lance.