Bunnings Warehouse Petone

I visited Bunnings Petone over Wellington Anniversary weekend to buy a baby gate for my new puppy. Online showed stock, but I couldn't find it on the shelves. Luckily one of your lovely staff members Julie was there to help, and she went out of her way to help me find what I was after - checking out back, on top of shelves, calling around other stores etc. Just when she thought she had exhausted all options and I was preparing to buy online, she came back to me and said I will just check one more place, and voila! She found stock of all the items I wanted! Amazing customer service - Julie absolutely deserves a raise for going above and beyond!

My rating only applied to this branch. They refunded a replacement item as it was rush hours and we perceived that meant coming back out of rush hour and replace our item. Upon return in a few days, they said you got a refund and the price of the item is now more expensive! This was quite unprofessional.

Worst experience ever today. I hope to never return to bunnings and give you my business. Your manager named Spencer is a huge liability to your company as he doesn't know the basics of customer services. I have no idea how he got to his position which he really likes to flaunt about. We bought a mixer kitchen tap ticketed at $209 and a kids slide ticketed at $39.90. But when we paid for it, I'm glad that I always check my receipts before leaving the counter and not to be surprised I was overcharged. $270 for a mixer tap and $44.90 for a slide. But this guy who flaunted his title on our face wouldn't even listen and kept saying I'm the boss and you have the wrong product which we selected with the help of two of your staff and one of them was Pete who confirmed the price of the tap was $209 and spent almost half an hour selecting it. We kept telling Spencer that the price was ticketed at $209 and we confirmed with pete but he replied in an utmost rude manner ( can't emphasise enough) that it is for $270 take it or leave it. I just can't fathom as he just wasn't accountable for the price ticketed. Instead he and another staff member (I'd presume she was a staff) without uniform in her casuals started yelling at us and started making racial comments to go and learn english language first and get out of our store. You are not welcome here. I mean just wowww! All this embarrassing experience for what, only asking to be charged the ticked price and not being overcharged. I have the photos of the ticketed price and the product.The biggest issue was not being overcharged as we can always return the product or get the refund. But, how we were treated by one of your racist and unaccountable senior staff who wouldn't even acknowledge the mistake on his part of ticketing the wrong price on a product.Would never visit this place again and will always warn others to be cautious of the overcharging issue and terrible senior staff who wouldn't even listen to the issue.Will be contacting Consumer NZ and Stuff for sharing our experience.

Super-fast and super-friendly in-store pickup of items ordered online, convenient location with parking on-site, and a great range.

Easily the best hardware store in the Hutt Valley. Easily in the WORST location!!!!! Hellish commuter traffic queueing to get on the motorway. Even on Saturday. 30min to go the last km. What a clusterfxxx. Who was the brains behind this location????

The staff member at the info desk was friendly and pointed out the aisle to find padlocks. What a great range of styles, sizes and prices. The self-checkout worked well. The man supervising the checkouts was super friendly and funny.Having a Cafe on site was a bonus. It was clean and airy.

Good range, has high quality and not so high quality products. Its good to be mindfull of what you buy, but the price is often very good. Its also not unusual to struggle to get customer assistance, probably because often it is very busy here. Recomend to keep receipts, you may need them for returns.

Complete hardware store that certainly becomes my hubby’s favorite.It carries so many choices you need for DIY, home improvement, hobbies, outdoor activities, electrical, tool, and more.We keep coming back for items we need at home and flowers! I love to buy the flowers here and they have a lot of varieties.The signs are clear but staff are always handy and helpful whenever we have questions. The store is also disability friendly.My hubby also tried click and collect option and he had no issues nor complaints.Parking is spacious and it has disabled spots as well.

Took my doogo shopping with us today. Got a little doggy biscuit at the doorway and were made to feel very welcome. Hubby's favourite shop ever... always heading to Bunnings... Seems they have everything a hard core DIYer could ever want. Always had good service here.

Service woman is great. I change bolt and nets. I do not know that is right. She help ne to ask another staff. Very kind hing recommend