Tarocash Albany

Everything is perfect in this store! The products are really great and the staff always smiling, welcoming and good advice.

This is the worst customer service I have ever experienced from a retail company. After over a month of chasing Tarocash staff for a shirt I had ordered that should have arrived within 5 days, and dropping into store 5 times to get any update, they couldn’t deliver. Despite their repeated promises to do so over that period, not one staff member phoned me with an update, now the whole debacle ended with them giving my money back. Communication seems like such a simple thing, but they missed the mark repeatedly. Had I not gone into store yet again, the “note” to refund me would likely have sat in their order book indefinitely. The store manager at Albany and his team need some real customer service training. His apology felt hollow considering the number of times his staff had dropped the ball.Also calling me “My Man” throughout the final conversation didn’t help your apology. Buddy I stopped being “Your Man” the first two times I dropped into the store trying to get any sort of update on my order. Be better, and learn to read the tone of the room. A huge disappointment.

Really great personal service from Keagan. Was super helpful and caring looking after my father, with good suggestions and advice. Really strongly recommend!

Brilliant service! The bro that served myself and my mate knew his stuff and chose us the absolute drippiest suits for our awards. Will certainly be shopping there again! And he remembered my name on the second day!

awesome service. the muscle fit shirts fit like nothing else

Excellent staff....thank you so much to both of you for your fantastic assistance in assisting me to choose a shirt and linen jacket for a wedding!Very grateful!Geoff

Keagan was very helpful and had the best customer service I have seen in NZ this year. He was polite and helpful and very quick. He was the only staff member in the store but managed to help several customers at the same time.Great customer service.

Having come to accept the fact that my wardrobe looks like it was put together by a blind person who had drunk a bottle of whiskey I decided it was time to treat myself to some new threads.My visit to Tarocash was fantastic. I had visited many other stores that day in the mall and although they have great products what made the difference was the service. I didn't feel pressured and was given a generous amount of options and guided like the beginner that I am in a patient manner making the whole experience very pleasant.The lady who served me (Nurene) even offered to arrange some alterations that were required. She said that it just had to be done =)Will definitely be going back. Great store, amazing service and I love my new clothes. Won't even need to see a massive sale sign out the front to revisit 10/10

I am extremely satisfied with the outstanding assistance and professional service provided by Envor in Albany store. He was excellent to find the right fit for me and he sorted the alteration as well. I am sure I will be going back there without hesitation. Thank you so much Envor!

Outstanding service received today from Keegan at Albany.So helpful and patient - nothing was too much trouble.Thank you Keegan, really appreciated.