The Doctors New Lynn

Wish there was an option to choose 0 star. This clinic is pathetic. Staff is absolutely unfriendly. Online appointment booking system is a joke here. They cancelled my appointment twice saying the doctor is not available on the same day of my booking just after they confirmed my booking. Asking me to wait 2 more weeks before I can see a doctor. LOL someone may die or develop serious issues if waited 2 weeks. walk in takes forever and you sit there for half a day to see the doctor. Look at all the previous reviews. less than 2 rating out of 5. Time to shut down and boycott this place.

The doctors here are good, but very poor customer service from receptionists. Being defensive before starting to explain anything. Being sarcastic and using words like dear " does not help either. Please be polite when talking to people. As a family we are enrolled here for the sake of doctors who looks after our kids. But takes 2 months to get a GP appointment ."

Dr Kathirgamu Sinnathamby is racist and called my profession something derogatory and then tried to push that onto me. He made me feel uncomfortable and I found he was rude!And do not get me started on the useless reception team, great for Asian cultures, can barely speak a lick of English and can barely do their jobs!!!The amount of appointments miss booked, no booked, messages not being passed on…This reception team needs to be trained or something. It is appalling. Prebooked appointments 3 months in advance and then they tell me the doctor won’t see me but I still have my appointments with them.The need to get their accounts in order too. It’s best for yourself to keep on top of your account, your appointments and what they are charging you…Trying to get in touch with their manager is harder than finding a needle in a hay stack.The level of respect here is extremely concerning.AVOID THIS PLACE!!!!!

Just want to share my experience with the doctor newlynn . It happened twice with me. I had to wait long for my turn when I asked why people going ahead then me ,even after coming late ? I got reply from reception they are emergency case. But this not true emergency call 111 they don’t come to GP. Further whenever I tried to book appointment . They are always fully book. I walk in and choose to pay more in the weekend. Still they serve people who come late 1st . Does not make sense.

I’m utterly disappointed I didn’t do further more research before trusting a doctor here to do my sons circumcision. There were no follow up appointments made and I had to make numerous trips to my gp to check it was ok which it was not. The procedure it’s self was botched and after a year on a waiting list to see a specialist I can only now confirm it’s lucky my sons not suffering serious damage but now poses the potential risk of wanting cosmetic surgery to fix mistakes made here. This cost $400 and if anything you’d think this was done at home. I seriously hope this place shuts down.

From my experience, if you are fine with some medical professionals googling what you may or may not have then this is your place. Also, if you are ok with botched bookings and turning up to find out that they did not book it for the agreed upon and scheduled date even though you specifically rechecked and rang them the morning of then by all means, this is definitely the place for you. Currently getting my medical documents transitioned to another gp. It is a shame that the most basic of communication skills does not exist here.

My entire family have been with this practice for well over 25 years. It has changed drastically. I've held off posting a review for a very long time. You can never get a booking, when you do have a booking it's guaranteed you will be seen at least 1hour later than you were booked in for. We have several occasions where we've had to sit in the waiting room for 2 hours past our booked appointment to finally be seen. Reception can be very abrupt & rude. Doctors are doing the best they can with the very limited time they have with each patient. You will feel rushed, because you are being rushed.We are all moving & enrolling elsewhere. It's become very stressful seeking any healthcare and assistance at The Doctors New Lynn that often times we just deal as best we can to try avoid seeing a Doctor because it takes a lot to deal with this place!Value your health & your sanity. You & your family deserve better healthcare than this place is fit to provide. It's not worth coming to this clinic. This clinic is a headline over something gone wrong waiting to happen. Profit over healthcare. Patients are just numbers & $$$.To the person replying to these messages. Please save your time copying & pasting the same reply to every complaint.

I took my mom to there today. I had no idea what Dr. Sinnathamby rushed for. What even worse was, we were back to discuss the results. The doctor knew it but he didn't specify it on the note. The receptionist said we would need to pay the same price like we first came. How bizarre. Well, I didn't pay the full consulting fee at the end. What confused me was, don't they have the policy to face such an issue? If I didn't question about the fee of $90, what would happen? overcharge?

I wont even give 1 star because of the receptionist. They are really rude and racists and donno how to speak to the patients. When ever we ask for an appointment they say after a month or 2 months only we have and walkins have to wait for 4-5 hours minimum. We are sick and need some check up immediately and we are not here for movie or coffee with doctors. When I asked to escalate the call the receptionist saying no Manager or Team Leads are on the floor and they can manage any situations without managers and team leads. Dont even have curiosity or courtesy to understand the issues. I spoke to Shailander and he was so rude and not allowing anyone to speak. If Dr. New Lynn have those type of folks one day they have to close the clinic permanently. I have to say I have to give -5 stars for the type of service.