Diplomat Motel

Really enjoyed our stay- the staff were fabulous, friendly, helpful and went above and beyond. Room was clean tidy and welcoming

Really bad experience. Booked and paid, Went to check in and advised double booked and had no room for our family. Didn’t care and were unhelpful in finding other alternatives and said we wouldn’t get our money back 7-10days. We then had to pay double to stay elsewhere and had no money left to do anything with our children for the holiday. Still haven't received our money back.

Two of my daughters stayed here. What a nightmare ants mould.. Couldn't even cook on the dirty old stove spoke to owner reassured me they get spring cleaned once a Yr. Had a door fall on my girls head owners don't care its money to them

This place is not safe for young families as it is also used as government housing and transitional/halfway housing.We had to leave after the first night as it wasn’t safe and it has been a real issue getting a refund with the owner and they have shown no compassion.The rooms are not what looks like on the website and the playground is not safe for children to play on. They maybe new owners but they have not kept up with how it “used” to look.

It's a place to put your head. It's outdated and rundown. The back patio area is slippery with mold. It's purely utilitrarian, but only barely. It IS pet friendly and location is really close to shopping and city centre. It will save you money to venture OUT of merrivale though. The shops are extremely highly priced.

Very bad experience. Upon arrival Wendy had got the booking dates wrong so had to come back two days later. My family of 5 stayed for 5 days n during our stay we were refused milk as a customer spoken to rudely, harassed after making a complaint of how the room had not been cleaned. Everything that they advertise on how clean n beautiful garden/swimming pool/spa/bbq/playground is all false advertising. It is a complete disaster. Pool was green garden hadn't been done for what l believe looks to be at least 6months. Looks like a dump. Also to raise awareness they don't clean the top covers of the bed. After servicing my room after 4days they didn't want to take the covers n asked to leave them in the closet. I wouldn't recommend this place to any family. Very Poor hygiene n very rude, unprofessional owner. I also took photos of the state of this place. It bearly deserves 1star

Not the best place to stay. They rang us to say they had no one in the office here's your room number. That's all good. Get to room plugs all broken off electric blankets so were unusable. Quarter of a roll of toilet paper had to go buy our own. No port a cot supplied so there for no where for my 6 month old to sleep. Get to the morning only 2 towels supplied for us 2 adults staying no towels provided for all staying 2 adults 2 children. Other motels I've stayed in all supplied enough for both of us and our children. We were up for hospital appointments for our 2 year old needless to say with no bed for our baby not much sleep had the night before important appointments. Will not recommend to anyone did not enjoy my stay.

Very out dated place, reception staff was lovely. Room service was very slack in deed was there for a whole week and only got room serviced 3 times had to ask for clean towels

Lucky I have put one star as there is no option for 0, the website is misleading, the provided photos must have been from years ago. The pool had moss all through it, it wasn't heated as advistised, we were advised the spa was under repair, yes it was but looked like there was no attempt for a repair as the water left in it was smelly and brown, the play ground was a moldy trampoline, very very disappointed. To top it off I had my children with me and it felt a little unsafe due to what we thought were tenants in some of the unit. Not recommended at all