Pascoes The Jewellers

All good received what I was looking for,

Prices are reasonable, staff are helpful. Room to move around.

21/10/21 (This review will cover 2 visits) Called in today as I had a watch that I thought needed a new band (too small). It didn't help that I didn't say why, so after discussions about ordering a new bracelet band from Aust. it 'clicked' with them that they could just reattach a link and make an adjustment to the catch. It worked and I'm now ok to wear it. All 3 ladies in the store were friendly & very helpful. And there was NO CHARGE.I'd also visited the previous week (17/10) looking for earrings for a family member. The staff again were very helpful, explaining the different properties of the various colours of gold, and I purchased a pair of yellow gold earrings. Bonus: the earrings were on sale.Summary: I've always found the staff here professional yet friendly (a greeting as you walk in), helpful and knowledgeable. I'll definitely be back and I'll recommend the store to others, too.

We had the most disappointing experience here last week, similar to the scene from Pretty Woman when Julia Roberts walks down Rodeo Drive.The two staff we dealt with both lacked product knowledge, courtesy and basic customer service skills.We have previously purchased from here, however due to rude, inexperienced and extremely poor customer service from Pascoes, we instead purchased next door at Michael Hill Jeweller where we were immediately offered a cheese platter.

Rude staff! First time in any Pascoes store!

The worst experience in a jewellery store ever. Thank God for Stewart Dawsons, Lambton Quay!!

Second time I've been let down by this store. It's only a couple of days till Christmas & I'm waiting waiting for someone to contact me about a chain bracelet off the latest sale promo. Last time no one ever contacted me. Is this on repeat. Not good for the store is it

Update to my review below: Was served by Danielle last week when I took a watch (not purchased there) in that needed repairs. She was very knowledgeable and extremely helpful and gave me options and costs for getting the repairs done. She is a credit to the store.My first visit to the store. Busy store with friendly staff. I took a watch in that was purchased elsewhere to have the strap adjusted. I popped back less than ten minutes later and it was all ready, went to pay for the adjustment, but there was no charge, even though watch was not from their store. So, there are still some things in life that are free and come with a smile! Thankyou

The racism is strong here. Visited Pascoes jewellers in North city plaza Porirua, twice before to buy presents. Been told twice over the past couple visits to take my hat off but allow other Caucasian customers to wear their hats.. 0 stars if I could and I'll be posting a little video detailing this on my socials. Have shopped here for nearly 30 years but will not buying here again....

Service was disgusting. Will never go back.