Hutt Hospital Emergency Department

Sharing my experience today 18/07/23My 14 month old baby suddenly developed shiver and high fever, weak and irresponsive for few minutes. Called regular gp who suggested I call ambulance. Ambulance said they are busy but insisted I take him to emergency to be seen by a doctor. Rachael who was the triage nurse did not triage correctly and we waited 5 hours and decided to leave after not being called. In the 5 hours his temperature increased, he vomited, became more tired and every time I went to check how long its going to take, received nothing but incorrect wait times and stories. My son vomited on my wife and me and we were waiting there like that, which was seen by the nurse. Although this was noted in system nothing happened. After 2 hours wait I was advised he is second on the list. But about 7-8 patients who came after were called before us after I was told that we were second to be seen. Even just before leaving also I checked and I was told I was second in queue. So I dont know what system is this where you remain at the same spot for hours while people come and go from and through the queue.

waited a long time but they look after me well

Not a place to go if you think you need emergency care, more for those with a love of waiting and uncertainty. Was waiting two hours with a young child and they were guessing at least two hours or more. They didn't even want look at a wound for triage.

The nurses are very rude and don’t know how to talk with patients. Visited two times in my life but both times after waiting for four hours came home with more pain without seeing the doctors. Very inhumane nurses. Will never ever visit. If you are a people of coulour like me think 100 times to go there as most probably you will never get to see a doctor.

I went in at 9am on a Friday and was so impressed with how efficient, excellent and caring all the staff were. From the front desk to the surgeon. The nurses were amazing. I'm so grateful to you Hutt ED and Surgical your actions truly felt life saving. You didn't muck around.

The sign says it all.Four hours in the waiting room and counting. Nurse said likely another 6 ahead of us.

Very efficient staff, but the wait times at night are horrendous.

I walked in for a suspected broken finger at 10am on a Saturday and I was immediately seen by the receptionist. They arranged a lovely St John's helper to fill in the forms for me as I couldn't write. Then the on duty doc had a quick look and have me some pain killers. Then i was taken Into a room to see a doctor, then x-rays, then results and a splint. Next thing I knew I was home with a prescription. All and all it was about 2 hours which is much quicker then I expected. Thank you!

This is ANOTHER NEGATIVE FEEDBACK. Avoid going there but also never ever go there after 6pm otherwise you will be leaving after 2am! There is no doctor after around 10pm. After waiting 7 hours to see a doctor for my semi broken wrist, I finally decided to go and talk to reception. Then I was told that there are only 2 doctors. Apparently even those 2 did not visit any patient in the last 3 hours (from 11pm to 2am that I started to chase them). You better to go and find another emergency department or even go another town like Plamy instead of waiting 7 hours here! What a shame that I have been paying 33% of my hard earning income to beg for basic medical service. The question is where are all those medical practitioners, doctors, or even medical students to help? Are hospitals our new monster monopolies swallowing countrys budget?

Ok, we had to wait a while to be seen which was alright as we were clearly not in the critical category. And it is clear that like all hospitals they are struggling. The staff were however fantastic and the doctor was very thorough and really caring. Definitely top marks to them.