UnderDog Sled Dog Tours
28 Reviews
About the Business
UnderDog New Zealand – Harness the Power |
Contacts
Website
Call Us
0275165502
43FR+4W, Cardrona 9305
Hours
Features
- Wheelchair-accessible car park
Recommended Reviews
jo eggleton
16.10.2023
UnderDog Sled Dog Tours
Tour was rescheduled by UnderDog and then cancelled the day of. Despite many emails still no refund. Don't botherbooking, they'll just keep your money. Poor form UnderDog.
jason schultz
09.10.2023
UnderDog Sled Dog Tours
If anyone wants a glimpse into how corrupt these folks are, listen to the 3ep series The Underdogs, from The Outside/In podcast, produced by New Hampshire public radio. You'll get an even better picture how they've earned all the negative reviews you'll find.Truly terrible people.
Julie Pickup
24.09.2023
UnderDog Sled Dog Tours
DO NOT BOOK THIS TOUR!!! So disappointed. This is the 3rd time we have been to Queenstown and we have nothing but good things to say about all the many experiences we have had.Our sled dog tour was cancelled and like so many we have not received our refund either. This has been promised in emails but now we get no response. Terrible service, we had another experience cancelled and they refunded us immediately. I fail to understand when payment is made in advance why refunds take 5 to 10 days and then not at all.
Leigh Shaw
18.09.2023
UnderDog Sled Dog Tours
Like others our tour was rescheduled and then cancelled. A month later and still no refund... It's a considerable amount of money. Have tried to contact via email, phone and text to no avail. Please get in touch UnderDog Sled Tours.Update - We're now 2 months and counting waiting for our refund. There have been many excuses and many assurances of payment, but now texts are being ignored completely. DON'T book with these guys, they'll take your money and run.
Adam Giuffre
01.09.2023
UnderDog Sled Dog Tours
SCAMMERS AND THEIVES: Do not book anything through these guys, if they happen to cancel your tour for some reason, which is perfectly acceptable. They will not refund your money. I have been promised a refund for 2 months now. I am owed over $500. Won't pick up the phone or answer emails.
Nolan
01.09.2023
UnderDog Sled Dog Tours
Our winter tour was cancelled by UnderDog Sled Dog tour. They agreed to refund me the money. According to their website cancellation policy, it takes 5-10 working days. However, after many text messages and phone calls, still no refund after a month. They even don’t feel any apology for their action. This shows how careless they are to their customers.
Melody Sorensen
22.08.2023
UnderDog Sled Dog Tours
Like other reviewers, our experience was cancelled and was advised would receive a refund, been 6 weeks and no response or refund. Very poor and am taking up with small claims / local debt collector as close to $1000.
Rhys Grant
21.08.2023
UnderDog Sled Dog Tours
Like others my refund is well overdue. Booking was cancelled due to Covid and met the criteria for a refund supposedly to occur in 5-10 working days . I was advised it had been “passed on to the accounts department”. Now 25 days overdue. Warning: DON’T pay in advance especially that they are taking bookings for 2023. I’m taking legal action now.
Madeleine F
30.07.2023
UnderDog Sled Dog Tours
If I could give this business zero stars I would.I spent $530 on a two person tour back in August 2022. Underdog cancelled due to weather and which was of our control. I was informed I will be able to obtain a refund. 6 months later, I’ve emailed & called multiple times. No answer and have been ignored.. If I could go back in time I would never have booked with this company. If you do, you will run the risk of loosing $530. I cannot believe a company like this is happy to take your money, not deliver a service and continue to book tours with other people. BEWARE and RE CONSIDER!!!!!
Tatijuana Salaun
24.07.2023
UnderDog Sled Dog Tours
DO NOT BOOK!! Do not book anything through these guys. They cancelled the day of. I am owed over $500. Won't pick up the phone or answer emails. Been over a year.
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43FR+4W, Cardrona 9305
UnderDog Sled Dog Tours