Cotton On

I ordered online from cotton on and paid NZ$100+. Never received my order. When I contacted to cotton on their answer was very annoying. They said the parcel was signed by me while its not and I have to chase up my order with Toll and get their approval that I didn’t get any parcel so that they can assist further. Its so annoying! I paid for my clothes and I just want to receive my clothes not wasted my time to chase up with the third party.

So I seen some good sales online and decided to stop by to pick up some items. 12:30 Monday afternoon June 13th 2022 at the Palms. The saleswoman didn’t greet me first and foremost. I didn’t care that much about not getting greeted, just thought it was a bit rude. I was very puzzled and confused because I couldn’t find the items I seen online. She gave me filthy looks and still refused to say anything to me. Not “can I help you with anything?” Nothing! As a paying customer, I didn’t even bother because the energy was turn offish and it didn’t gravitate. I just politely walked out and went to spend my money at another Cotton On, where the service was great and the staff was really nice. It left a distasteful impression on me and I’ll NEVER return to the Palms Cotton On! Not even if they give me a free voucher. That’s how bad it was. She probably had a bad night or morning but as we all know… never take it out on your happy customers who spends so much money within your company. As an entrepreneur, I’d be disgusted if I found out my staff was treating my lovely customers such way. It’s totally unacceptable in the retail service industry, any industry really. It just makes it that much worse when it’s face to face contact. Maybe she’s angry daily, I wouldn’t know but I thought I’d share with the world. I only gave one star because it’s the absolute bare minimum.

Fantastic service last Friday 10/02/23, the wonderful girl working went over and above. Outstanding service.

Cotton On Body at the Palms lovely colours and stylish sleep wear and leisure wear. Staff are friendly and pleasant.

As always, great 'home to street' clothing. I personally live by them, and their sidekicks, 'Rubi' (in Australia). In Perth, Western Australia where I was recently they have in addition to an ordinary retail shop - a large outlet at 'Watertown' in Wellington St. - a DFO (or, Direct Fasion Outlet), bloody cheap wardrobe essentials! Otherwise, their ordinary retail shops' sales can be stupendous. (Most cities -even towns- in Australia, have 'Cotton On').

Great customer service Sam, you always amaze customers with your amazing customer service with a smile. Thanks heaps!

Really disappointed with my experience. There was no lighting on in the changing rooms, and the changing room floors were extremely dirty. The sign in for Covid was not well displayed and things were all over the place. Lots of fluff, cotton and food crumbs were on the floor in the changing room. The staff we not welcoming at all. When it came to paying, I was the only one in the store, yet I had to wait several minutes before someone came to serve me.

Amazing service today. Sales lady helped me after a bit of a sob story and found me the perfect bra to make me feel amazing again!

Tried to return my sons faulty gumboots he’d had for 6 weeks with 2 separate slits in the seams and therefore useless. Was told as they’d been worn they couldn’t do anything even though faulty, store assistant was worried she would get in trouble from her manager. Online customer service told me to return to the store as they should be replaced but after my experience in store it’s not worth it.