u-save Truck & Van Hire Auckland Airport

What you save on price, you pay for with time, stress and poor quality vehicles. Upon collection, the truck we requested had been rented elsewhere. After a 1.5 hour wait we ended up with a truck that we didn't initially choose (all the automatics had been rented). Although some members of staff were helpful and apologetic, the truck we finally received was covered in scratches, dents and the tail lift only worked intermittently. Whilst waiting for our issue to be solved, the waiting room was full of other people with complaints or issues.In the vehicle we finally received, the air con and radio did not work so it was actually easier to drive 1000ks to Christchurch with the windows down.. Upon returning our vehicle to the Christchurch depot, our return time of 10am was also the time another customer was due to collect the truck. It was in no fit state to be rented out straight away (it had, by this point, a flat tyre) which shows some further flaws in the u-save systems.Whilst it did fulfil our requirements, our experience was not without additional stress, worry and logistical issues caused by the booking system at u-save Auckland Airport. If you can, we'd really recommend paying a little more for security and peace of mind elsewhere.

I was scheduled to pick up my rented truck 6 am in the morning, but the address I received from my email is incorrect . It was 9 Manu Tapu drive Auckland Airport. So I waited 2 hours for the office to open at 8 am but then figured out from the staff there that my truck will be picked up from a different address, Richard Pearse drive ( AEROPARKS). So, I wasted two hours of my day from waiting to a wrong address sent to my email and the timeframes from our schedules have been changed.It was also stated that the truck will have a Full tank of Fuel when picked up. but it wasn’t full at all.And mileage is different from my records to the invoice sent to me.

Rented a van from here and overall experience exceeded my expectations. Quick hassle free pick up and drop off but the best part was the staff member that served me was so friendly and helpful. Her customer service was A+, would def recommend renting from here!

Had booked a truck with two weeks notice. Came pick up up day they rented the truck I needed to someone else, then blamed it on a tech glitch. Come new booking, came to pick the truck up again at 8am and now told its not available until the pm. I have lost $1000 due to change of dates regarding moving people etc. bad service and do not recommend at all. It’s all a tad of a joke to them. I will be seeking compensation.

Booked a cargo van a week in advance. Turned up on the day to collect the van only to be told they don’t have any available. Would have been good of them to tell me that before I paid a $40 Uber fee there to come and pick it up

THEY LEFT ME AND MY FAMILY STRANDED AND CANCELLED BOOKING THE NEXT DAY WITH NO EXPLANATION.Here's my email (below) to U-SAVE 10 days ago and still no reply or apology. 19 November 2022*********************Hi ThereI called aeroparks upon arrival as per email instructions, when we got to the Auckland airport after 12am and the guy on the phone said to go to shuttles area to wait for them to pick me us up.Then after a good 10-15min walk I get there and no one is there to pick us up.I call back and I think it was Ben that I was speaking to, and they said that they can't find the booking and there is nothing under my name, also the 12 seater bus is not there on site, they don't even know who U Save is as they just know Snap rentals or something. After a very firm and frustrating conversation I couldn't keep my 4 kids (only babies) in the cold and my 2 elderly father and father in-law who is in their 70s stranded in the cold. They said they couldn't do anything about it and U Save is not part of their company and to raise a complaint.We asked for help to transfer us to our Air B&B accommodation in New Windsor for the night but they said they couldn't assist.After a disappointing conversation and we knew we had no one to help so we ended up walking back to the airport stranded and cold.We asked a shuttle bus to take us to our air B&B place and he ended taking us to the wrong place, then left us with our bags on the street because he didn't want to help us carry them up the drive way cos his shuttle bus was too big. So we all (my babies and the elderly) walked in the cold darkness to our Air B&B. Thank God our Air B&B guy was so nice to help us walk and take our luggage and also made us feel welcome.We were tired and hungry cos we didn't have a rental vehicle obviously because U SAVE failed us so no ride to get something to eat cos we had no car. My babies have caught a cold and are restless. We are here for a family funeral and this is not a good start.Someone complained about the same thing on google about being left stranded but I thought Ill give U Save the benefit of the doubt but to my disappointment those reviews are now valid.Booking 211637(AKAPT) - BIG FAIL*****************To date - no reply, no apology, nothing...SO TAKE IT FROM THIS EMAIL ABOVE - THEY WILL LEAVE YOU STRANDED.U-SAVE WILL NOT SAVE YOU, SO SAVE YOURSELF FROM DISAPOINTMENT.

The car was fine, the price was great but the pickup at the airport was terrible. First the pickup location was incorrect, make sure you explicitly tell them domestic or international terminal. And they told me the wrong door to go out of. if you are arriving at the domestic airport go out door 9/10 and walk straight do not listen to their instructions.

Hired a van from them and had a conversation with them on the phone before I purchased about paying for 2 full days and picking up the van the night before at 5:30PM when they close, they were happy with this and said there would be no extra charge.I then returned the van later than they closed, at 10pm at night so there was a $40 charge for late return which is was absolutely fine about.They took 3 weeks to take this out of my bank account and with it, they also took a full days charge out of my bank account with no warning? I’m now in another country and have no means of ringing them and have emailed them 6 times with absolutely no response.Poor customer service. Not reliable.

Unbelievably unorganised, arrived and it took a near hour to get the car, the car we ordered was supposed to be diesel but for some reason wasn't available so they had to give us a petrol replacement which looked like it had a hard long life before it ever became a rental car, beaten up and ugly. While we were waiting for our car one of the staff members basically abused her co-worker over hiring out the wrong car to the wrong people, made such a fuss and it felt very toxic, all the other staff were friendly and came off as professional while this one staff member just made an absolute scene about a mistake. If you're looking to save money, don't bother just spend the extra $100 and use a reputable rental agency.

DO NOT BOOK WITH THEM - disgusting service and highly unreliable! My brother in law had booked a 12 seater van from them online for our family. Upon arrival to pick up the van at the airport branch, we were advised that our booking was cancelled that morning as someone else had booked the van the month prior. If you and your family want to be left stranded and in distress, book with usave.