Michael Hill Northlands

Disgusted to say the least! Took my engagement & wedding ring set, matching earrings, & necklace into store for the 6 monthly check (I was late as I often am because life right!). It's always signed off no problems - for the past 7yrs might I add! Today I was told it wouldn't be signed off because it was over 6months - I understand damage not being covered if outside the 6 month check, but to not able to get it signed off, cover gone like sorry what? Again this has just started happening! What is your game?

Very friendly customer services. We were very happy with the deals and how they handle our request also they had good knowledge of their products that helped us decide that Michael Hill is the place where we will get value for our money.

Needed help buying a lot of men's jewelry. The staff were very polite, helpful and patient as it took a long time to choose the correct pieces. I was very happy with the customer service and love my purchases with the prices that were offered. Thank you!

I went in there just browsing with some things I had in mind that I went to look at that I saw online, I was greeted by a million different questions about my life and why I was shopping, I had to cut the conversation. Unfortunately these jewellery shops only see dollar signs when someone walks in the door and not thinking about the actual needs of the person. I had a look at everything and then I left, walked into Pandora a few doors down and talked to her about what I needed, she didn't hassle me and I felt comfortable to look and not buy.

Really disappointed, dropped my wedding ring in to see if it could befixed, they called once - did not leave a message and did not bother calling again. Customer service really poor, and they couldn't assist!

The actual experience of shopping for our engagement ring was great here - solely thanks to Lynn (ask for her, she is the best): have had a few issues with my ring since buying but that isn’t the fault of MH northlands.

Staff terrible to deal with!! Warranty is now void as incompetent staff had not been filling out the paperwork for my warranty!! Rings are always in twice a year!! Yet the manager told me it was my fault that a wasn’t getting her staff to fill in the paperwork!! How should this be on me! They were not prepared to rectify the situation or assist. Worst experience ever!!

Had excellent service from Kitty, an absolute pleasure to deal with.I have been a customer of Michael hill for many years and have purchased many a piece for my wife here.Every time the service is the same, on point and professional.I would recommend this place without hesitation and if you get the chance seek out Kitty.Keep up the good work everyone.

Went in to MH to look at rings, and despite saying when I walked in that I was only looking at options and pricing for the moment, the staff were VERY keen for me to purchase something there and then. (And tick up a large amount of debt while doing so)One of the staff even took my cell phone number from an application for finance and called/texted me at home to follow up about a potential sale. I felt this crossed the line as I didn’t give my number out to be heckled at home.Although the staff were helpful, I found the atmosphere uncomfortable and felt pressured to purchase on the day which I never intended on doing. It seems from other reviews that this is a common theme at michael Hill stores.Consequently I took my business to a competitor who let me pick from their selection in my own time, and at my own pace.

I'm in Brisbane Australia and called Michael hill Northlands to get help with a gift for a friend in New Zealand, I spoke with Shayla and she was the most helpful person I have ever had dealings with, she went above and beyond to assist me and made the whole process run extremely smoothly.Huge credit to Shayla for her customer service on this transaction. you have an awesome employee there...