SPCA Op Shop Lower Hutt

Lady very rude, walked out without getting the items we were going to buy.

Lovely things. Good quality and very affordable

Best staff that r very helpful, especially if yr dog visits the shop. A+++

In my view, this shop is quite cliquey and unhelpful. I have often visited this shop and struggled to browse because the staff would stand in the way and not move, even when it was obvious I was trying to look at items. I visit a lot of op shops and enjoy showing people around various locations, but this particular shop is one I tend to avoid.I agree with most of the negative views expressed by others, and I also disagree with the owner's replies. Nowadays, most op shops are not cheap but offer fair prices. I would guess that the SPCA increased their prices at this location due to the poor management. I have witnessed staff members looking up prices online while I was in the store. On the other hand, I have been to many other SPCA op shops around the country that were fantastic - clean, uncluttered, well-layed out, well-priced, and friendly.My advice would be to move this shop to a larger and less cramped location and find someone knowledgeable to take charge. The current space is too small and crowded, and it would greatly benefit from proper management.Overall, it's disappointing that this particular shop doesn't meet expectations. However, I am glad to have had positive experiences at other SPCA op shops, around the country.

Couldn't even negotiate a fair price on already over priced goods, got better service and better price on similar items from salvation army store down the road where Ill more than likely donate there as well

Staff member behaviour was confronting and unprofessional. Not going to return.

Would love to buy from there and support the SPCA over the other charity shops but the prices are just way too high for me

Dragon at reception. Place is way overpriced for an op shop. Super cluttered too

Great choice of items for a small shop, some things were overpriced but overall really good. Friendly lady at the counter

Don't normally leave reviews but important management are aware the lady at reception has the worst customer service so we will never return. Look at comments below. Not interested in completing a separate form as suggested in other posts. Also massively over priced and cramped