Flight Centre

We have been waiting for over a month for travel details, a draft or contact at the minimum regarding our Honeymoon in Europe - the agent, Cody, promised us that he will get back to us within a few working days at most after our first in person session. We called and followed up on the matter two weeks after the initial meeting, assuming he may have forgotten or things got in the way. Another two weeks has passed and there is no point waiting any longer for him to do what he said he would do. We were more than happy to pay any fees incurred during this process as I made it clear to him, but I guess that did not matter either.I have personally given up on waiting for him to get back to us, I don’t think he represents the brand as I’ve always trusted Flight Centre, if you book with Cody just bare in mind he may not keep to his word and as such, lower your expectations to avoid disappointment.Fyi- he’s a good guy, I would just take what he says with a grain of salt and be cautious when he gives timeframes.

I think his name was Dylan, he was very good to deal with. Flight center Newmarket

Came in and dealt with Cody BaggenstosSuper helpful with getting me on a flight with a couple issues I was having doing it online ,Great knowledge on travel deals , tips and attention to detail .Customer service was on Point :-)Highly recommended

I recently booked a trip to Europe with Flight Centre and was fortunate enough to work with Brad as my travel agent. From the very beginning, Brad was professional, helpful, and efficient in making sure my trip was planned to perfection.Not only did Brad take the time to understand my specific travel needs and preferences, but he also provided valuable recommendations and insights that enhanced my trip experience. He was always quick to respond to my questions and provided excellent customer service throughout the entire booking process.One of the things I appreciated most about working with Brad was his attention to detail. He made sure to double-check all of my bookings and provided thorough documentation, which gave me peace of mind booking such a complex trip.Overall, I had a fantastic experience with Flight Centre and would highly recommend Brad to anyone looking to book their next holiday.

I went to this branch this afternoon to purchase a one-way ticket to Europe, I was also interested in purchasing travel insurance and accommodation for a month. First, the branch and staff are not welcoming at all. I got there, I saw an attendant who was free (he was scrolling on his phone like all the rest there). I asked if he could help/serve me and he seemed bothered but accepted. Very disengaged.I sat down and asked a quote for the flight I was interested, in which he passed a higher price than I had previously consulted on the minute before, I just politely questioned if we were talking about the same flight, in which he turned his screen in a rude way, laughed ironically and said that it is the global system, not the store system. Okay dude, no need to act like that. I work with customer service and never treated people this way. To work with customers, you gotta love your job or leave it. Fica a dica, querido.

Pity have to leave a star. Sat with an agent, left all details requested to email me quotes. Agent never bothered to. Popped in again, waited over half an hour and agent eventually walked out, no apology for not sending email and asked me to wait another 30 minutes! Seriously lacking in customer service. Will not go back there.

If I could give zero stars, I would. My refund was processed 21 weeks ago and I was told it would take up to 18 weeks. Not only is it a month late, but I have not received any responses to my emails requesting an update.There is a severe lack of organization within this company as I am struggling to get a response. I thought flight center was a renown company, but am wondering if I have just been scammed $3,000 now.

Recently I had to travel to Canada last minute and I was pretty stressed with all the uncertainty regarding flights and restrictions. Highly recommend Flight Centre, especially Brooke who helped with the entire process and answered my 900 questions. I would've missed a few things if I'd decided to book the flights myself. Thank you so much Brooke!

Worst flight center i have ever been to due to the service we received from the Assistant Team Leader Sidh Mahida, the one who sits in front of the shop. We were there to book for a holiday and he made us feel uncomfortable by saying incorrect information in a condescending manner to my Colombian partner such as 'If he needs visa to France then he needs visa to New Caledonia' without verifying the info. Aparrently he does not need a visa to go to New Caledonia. He was also sarcastic when we asked if there is a flight through AirCalin on the day we want to travel as he only offered Air New Zealand but we can see that it is avaible online and he said 'Well, you can book online' in a very sarcastic way as if we were challenging him which we weren't. He also said they don't do 'Price Match' anymore when we weren't even asking him to do so! Such a bad service if you can even call that a service. We don't recommend this shop at all and if you ever do, avoid talking to this 'Assistant Team Leader'! I can't believe they have someone like this in front of the shop who makes customer feel bad about their travel! What a terrible experience!!!!

Calling the New Market flight centre is a nightmare. 4 days total I’ve tried calling at least 4-6 times to ask when my email will be coming through of my flight details that I paid but wasn’t confirmed due to an unknown reason, our trip is in a couple of weeks, therefore the need for these details is urgent. I was told I was going to receive an email confirming my payment etc and it’s been almost 2 weeks now. I can never get anyone one on the phone and I know the store isn’t very busy. I’ve tried calling at different times of the day including the quietest periods and still no answer. Your answer machine advised to leave a message and that I will hear back from you in a day or two and still no call back. It’s making the experience rather frustrating.