Freedom - Newmarket

The item (outdoor dining chair) I ordered was missing when I went for collection after 2 weeks when it said was available for pickup. The same item (actually 4 of those) were picked up by a customer just in from of me. When asked, the NM store manager told me in a harsh tone that she can either cancel my order and refund or I must wait till September to get another piece. At last, I had to buy the display model from the store for which they gave 20% discount since I needed the chair urgently. This is not at all recommended from a store like freedom. Not at all recommended.

I think it’s unacceptable to ask your customers to use the public toilet outside Freedom Newmarket.Probably won’t consider buying from you for not having normal human decency when people are shopping in your store

Helpful people here and good selection of Freedom Furniture products.

Bought the SALSIE Fabric Modular Sofa: Cushions sagged within less than 2 months and we're on the lighter side. The plush feather-filled cushion feels like it needs MORE feathers. Delivery was promised within 5 months (because of the pandemic), it came within 6 months after we gave them a call. Adding a review here as my original review went missing on their site.

Lost my delivery order twice. Still waiting for a resolve after 3 months. No products and $600 out of pocket since April.

Just wanted to extend my many thanks to Vicki at freedom furniture New Market. She is the most kind, helpful and more importantly patient sales assistant I have ever come across. I am more than satisfied with the service I received from Vicki today. Thank you!

This a a good sized store and all the furniture is nicely styled so this is a great place to go when you are looking for ideas. I wouldn’t recommend buying their leather sofa’s because they don’t use the best quality leather which means that they bubble and peel after a few years and they aren’t that cheap.

The people working at the store didnt seem interested in selling us anything. We somehow selected one lounge suite and we asked the payment to be split between cash and credit and they refused us saying that it has to be one transaction, wasted our time. Anyhow we went to another store today, got a better couch of choice and they happily split the payment.

Half a year delay with 3 emails sent to notify the delays. trying to understand why locally manufactured furniture has to take so long to deliver. store staff said will ask store manager to call back but got no responses and then I called again the same person answered saying store manager was busy. Wow what a perfect excuse to ignore a customer’s reasonable request!Funny enough: their voice message over the phone says they are aware of the delay, calling for people to be nice, in reality if people have to be not nice I’m sure it’s never because of delay but their poor attitude and service. So Not recommendMore to come:Managers come and go with Poor communication with customers and no response at all after they said they will come back to me. Then I called again, the staff said I’m asking too many questions. Hilarious and shame on them! Not recommend at all will spread the word for sure so you guys can stay away from this terrible retailer or and its a terrible staff. They might have some good staff but awful in general I’d say. A thank you to the Store Manager Summer Han who unfortunately has left.

Freedom has a Honorable customer service with a lot of wrong promises . They are mislead the customers and humiliate the customers specially Ms Ivan.Never trust them. I just called to follow up my mattress delivery which was very expensive but they think they are your boss !!!!Disaster people.They don't care about you when they sell their products.