Thompson Marine Ltd

Really helpful place and staff. Will be back. Ask for Ivan

Brilliant service. Snapped a steering cable on a Friday morning and despite it being 3 weeks before Xmas and flat out busy these guys fitted me in and fixed it on a Friday afternoon. Thompson Marine deserve your business and you'll not be disappointed. Awesome stuff guys!

Awesome place to get your boat serviced and to get additional boating goods

Really impressed with service - we are not local to Rotorua but staying with our daughter in Rotorua. Our Mercury outboard motor needed some work and checking out. Thank you Tony and team for fitting this in at a time of year that isnt always easy to access this service. Also very reasonable charge for the job doneClive and Marian Partington(Te Awamutu)

We always have our boat serviced at Thompson Marine as they are so helpful and accommodating.Ron and his team know the boating business and always try their best to provide a great service

Great place, excellent staff. They went the extra mile.

Great place, everything you need in one spot

Hi All,I bought a second hand boat from the team at Thompson marine last year. They were highly recommended to me from a work mate. I got them to fit a ski pole to it before I picked it up, great professional job done. There were a couple of small issues that it went back in for and were swiftly dealt with at no cost to me. I think that can be expected with older second hand gear. I was told if there was any further issues while out that the boss would come to me on the lake to help! Fantastic to have people backing what they’ve sold. (Also amazing old fashioned service and great price of mind). Great shop with everything in it, cheaper and better quality than some of the online equivalents that I looked at. Its great for a fish on the sea and there’s been awesome family memories created on the lakes over summer with it. I’ll be back for a Seaboss upgrade (when the missus lets me).Thanks guysDan

Fantastic service. These guys helped me out at very short notice. Just fantastic. Tony is a credit to this company. Andre who answered my phone call and told me to come down. He had spoke to Tony and prepaired him.for my arrival.What was a hoilday spoiler was resolved in a short amount of time, so we were back on the water in no time. Thank you again, we will be back.

I took my boat in for a service and expressed that I would like a good job done and if it costs more, then I am happy to pay. I even left it there for 2 - 3 weeks.When I picked the boat up, there was an oil stain on the brand new upholstery, but I decided to not say anything hoping that the motor would be good.Unfortunately, I did not use the boat for 8 weeks, lesson learnt by me! But when I did use it, it was worst than before I took it in. I did call them but as it was bank holiday weekend they were off.After further investigation I found a multitude of errors.Spark plug cap broken, oil fuel lines kinked, carbs dirty, broken gasket to name a few.I repaired the problem myself, basically did everything I had asked them to do. I took the boat out a day later and thankfully it was fine.I decided to complain as I was not happy that I spent over $500 but had to buy more parts and clean the carbs myself to fix the poor running problems.Well..... in their eyes they can do no wrong!!I was called into the office and the owner and lead mechanic questioned me, like I was on trial. The question posed to me was; what made me think that they were responsible. That the photos meant nothing. their words!I tipped, when I was accused of playing a game.However, to be honest and as they kept repeating themselves and contradicting there excuses, I knew that I was wasting my time.I would rather part with the $550 then ever deal with them again.So after consideration and taking into account how the issue has been dealt with (very poorly). I would advise extreme caution when using this shop.I know I will be warning many people.No customer service. Poor attitudes. Take the money and hope for the best is their approach.Even 1 star is to much!