the GARMIN specialist - Fitness New Zealand Limited

Fantastic friendly service. Got my Forerunner 935 watch strap sorted and a new charger. Also great knowledge about relevant watches that I’m interested in in the future as well. Highly recommend!

Amazing customer service! After troubleshooting my Garmin inReach issues over the phone, Steve has helped me identify and arrange delivery for a critical component within a very small window of time. I'm grateful to be able to use my inReach again, and I'll be very glad to be a repeat customer. Outstanding support from knowledgeable people!

Got in touch via the instant chat option online and Steve was on poor form. Not friendly at all, rude and defensive would be the polite description. I would not recommend Fitness NZ based on this experience and I will not be purchasing anything else.Edit: My concern isn’t the fact I ordered the wrong band, that was absolutely on me. It was the abysmal attitude. Was great fun. Especially the email I received when this review was posted.I had zero issues with sending it back at my expense - I read that in the terms and conditions, it wasn’t mentioned in the chat. Yes, a credit was kindly offered and yes, I asked if it would expire as the correct strap was not currently in stock - which is why I incorrectly ordered the wrong one and “they didn’t fit my watch” my fault.None of the answers bothered me, I had also read that watch straps were not returnable, but was asking anyway. It was simply the poor attitude that dampened the experience.Clearly I asked one stupid question too many and caught Steve at a bad time so his replies were not as customer friendly as they could have been.Sorry that this has been blown so wildly out of proportion. Sad that I’ve posted my first ever negative review.

Wow! I ordered a sample packet of LNMT electrolytes yesterday afternoon expecting it to be delivered after 2-3 days. To my pleasant surprise I received by package the next morning. 10/10 service, will be buying from Fitness NZ again!

Both staff very friendly & very helpful!! Will be back again & recommending to friends.

Just placed our first order for some electrolytes online. Website is easy to use, and the service was super speedy. Received our package in Auckland 2 days after placing order. Thank you

10/10 service from Steve.Steve clearly cares about what your requirements are and outlines clearly your options. I am glad that I was recommended to come into the store. You can try on the watches and compare them.For me, good mapping was critical and the Coros did not cut the mustard in any way shape or form. After a in-depth chat about the mapping capabilities and Garmin Interface along with the training functions for running and battery life I ended up walking out of the store with not only an Garmin Enduro 2 for me and Garmin Forerunner 955 for my partner.So glad to get away from our Shitbits (FitBits) as this is going to take us to the next level in our marathon running journey.Thanks Steve for the LMNT free sample packs too!!!!

What an amazing company to deal with, super prompt responses, friendly and not to mention the super fast delivery. Would highly recommend this company to anyone!!! This is what excellent customer service is - Cheers!

Products are awesome, the dude that is running the place is a bit of a dooche. Poor service, wanted to eject me asap so he could eat is food. No patience whatsoever! Fix that issue and it will be good as.