BNZ Willis Street
40 Reviews
- Friday9:30 AM–4 PM
- SaturdayClosed
- SundayClosed
- Monday9:30 AM–4 PM
- Tuesday9:30 AM–4 PM
- Wednesday9:30 AM–4 PM
- Thursday9:30 AM–4 PM
About the Business
BNZ - Personal & Business Banking | BNZ everyday and savings accounts, app and online banking, home loans/mortgages, credit cards, insurance, investments, foreign exchange and more.
Contacts
Website
Call Us
0800275269
38 Willis Street, Wellington Central, Wellington 6011
Hours
- Friday9:30 AM–4 PM
- SaturdayClosed
- SundayClosed
- Monday9:30 AM–4 PM
- Tuesday9:30 AM–4 PM
- Wednesday9:30 AM–4 PM
- Thursday9:30 AM–4 PM
Features
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
Recommended Reviews
Morne Smart
11.10.2023
BNZ Willis Street
Avoid this place during lunch hour. To the manager: close up shop if staff are all out for lunch so we know how things work. On the second attempt a week later, the cashier desk offered to help even though my request was not normally served at the cashier desk. That was kind. Thanks.
S K
06.10.2023
BNZ Willis Street
If you want a Loan for construction of your House, BNZ is not a bank you should consider. When things go bad with build -despite you have financial means to overcome,- bank creates so many hurdles it literally takes 3-4 months to overcome them. This is despite you have everything ready start work. No one care if you banked with BNZ for years. None of the staff wouldn't want to touch your file. I even have cash, surplus assets to fund the part of the build. I got so fed up with them after 3 months of calling, I approached another bank, strangely in 1 working day they issued approval.
Richard Benefield
04.10.2023
BNZ Willis Street
I had a simple enquiry about opening a new account and requesting contact with a staff member at this branch and was directed to the 0800 number and when I rang was told the waiting time is up to 63 minutes... Clearly service at BNZ is worse than at my existing bank so why should I bother?
Nguyen Chan Hoang Tran
01.10.2023
BNZ Willis Street
Lovely staffVery fast service
Brad Patterson
22.09.2023
BNZ Willis Street
Friendly staff, who want to help! But BNZ has taken away any ability to efficiently handle customer flow. One man at the tellers serving all enquiries from loans, to app help, to change orders. While another staff member is in the middle of the store telling people it won't be long. I waited 25 minutes for a 2 minute change over of cash to coin. Terrible! No reflection on the staff.. but another computer on the tellers desk would have made a world of difference.
Rosie-mona Zceksti
03.09.2023
BNZ Willis Street
horrible, unfriendly and nosy female worker when you were lineup she would asked about your insurance and telling you to convert to BNZ despite you did not want. then when i got to the counter, she demanded her coworker at the counter to check my detail. i never forget about it. How intrusive and rude of her, from there on. I hate her service, and i always would work to another branch. Because she does that to many customers. I had open another count and go to another bank, there service is much much better than her service.
scott mills
13.08.2023
BNZ Willis Street
Ex BNZ teller from like 20 years ago so my opinion is absolutely not relevant, worked all branches up to Paraparaumu and before the Rimutaka's, again, my recommendation based on this experience is irrelevant 20 years later. However. Walked into the Willis street branch and kinda felt like I was in a side shop of the movie 'Back to the Future 2', straight up technological gloss being employed. Just wanted to get my eftpos card verified (could do it on line but hey I wanted to trip the nostalgia). Ended up using the app after waiting 15 mins. 5 stars for the gloss.
ming gu
06.08.2023
BNZ Willis Street
The worst customer service I ever had! I have made a formal complaint through BNZ 0800 two weeks ago and expecting a call from the branch manager. However, I haven't heard anything from the branch since then. P.S. I do not want give one star, but I had no choice as the review only can be posted when I clicked the star.
Dominic P
30.07.2023
BNZ Willis Street
Friendly staff who are easy to approach and very quick to attend to your needs. The interior design is quite catchy to the eye with a number of smart ATM deposit machines ready to make your banking life simple and efficient.
Екатерина Доненко
24.07.2023
BNZ Willis Street
Horrible experience with Supervisor at the branch. Unfriendly, constantly interrupted without possibility to say a word. Regarding the matter which we came for he was totally incompetent.
Add Review
Map
38 Willis Street, Wellington Central, Wellington 6011
BNZ Willis Street