Aroma Outlet

Whilst The Aromatherapy Company has a great range of products at an affordable price that is competitive, there is work needing to be done around online orders and shipping. Had ordered on a Sunday morning which was not shipped till the week after. Had sent multiple emails and had to resort to messaging via Instagram to finally receive a response. Gave them the benefit of doubt and ordered again, and face the same problem.Reply came saying they were backlogged. Had advised them the minimum they could do is let customers know that orders are delayed. Completely understand it's the busy season, but if you're in a rush, go to Farmers or a physical store and buy it.Also, they ship via PBT and must be signed. If you're not home, everyone knows the general consensus around PBT.

On 3 may, I was excited to arrive in Auckland and to be able visit the factory shop, having having bought online and via friends helping me buy locally. It was an absolutely disgusting experience with the chick at the counter feeling she was a cut above her customers. She did not provide any customer service, was rude and offhandish and I highly recommend you do not visit this store. Ecoya is an amazing brand as is Aesop and I have had amazing service from their stores. The small discount from this store is not worth the demoralising experience provided.I was advised that she was the manager- even worse!!!

This store is not cheap what buy does not last long service there is not good lady behind counter last sat bad and rude not going back better service some where else

Awesome place for gifts snd affordable

Buying for my daughter. Lots to choose from. Their lotions are great.

Goods are cheap enough! I bought a lot of things!

Absolutely appalling service today. Have spent lots of money in this shop, will never return.

Great place to visit and get candles and infusers at fabulous prices

Pure essential oils (that isn't weak) marked down from $25/45 to $5!!!Amazing deals and always beautiful customer service -can't recommend enough.Perfect for gifts or even a treat to yourself.

Prices are reasonable, great variety of merchandise. Staff are helpful and friendly I'm there all the time