Novo Shoes Hamilton

Brilliant service when I called up recently.

Visited this store on Thursday 1st June around 3-4pm. Young blonde sales girl was extremely unhelpful, no acknowledgement and had to ask for assistance several times, each time threw us a shoe and walked off. We even had to put it back on the shelf for her!! She had no interest in being helpful and it showed. Will never shop here again. Terrible service. I can’t imagine how many sales she loses you due to her non-chalant attitude. As soon as we left, she left the shop either had finished her shift or was going on her break, wondered if that’s why she didn’t want to know us? Absolutely appalling. If there was a no star rating that’s what I’d give.

Bought my shoes there, saleslady doesnt know how to manage the floor with customers. I have to wait long time for her to accomodate me. So i told her my size and the shoes i want to buy. She check both of the shoes infront of me before putting them to the box so i didnt bother to check them again. Only to find out she gave me different sizes. So i went back the next day to have the sizes corrected and told to come back after 1 hour as she needs to check the storage. After 1 hour she havent done it yet and told me to wait more as her colleague is on break. I started to get mad as she doesn't have much customer and only 3 of us and didnt bother to check my request within the 1 hour she told me to wait. And doesnt feel sorry at all after all the hassle they gave me. Quality of shoes is not good either.

Service is disgusting if you get any. They lean on the counter one of the girls dress sense is shocking looks like she going to work in the garden.

Poor customer service. Had asked for a shoe size, the lady just left it on the desk and went out the back . BOTH STAFF DIDNT EVEN OFFER HELP TO MYSELF OR MY SISTER . if I could review with no stars I would.

Shoe heel was broken after second time of wearing them. Would not give me my money back

Disgusting footwear ever. Poor quality ever I have seen.... Strongly not recommended. Especially pregnant ladies, never buy from them if you love yourself and your kids. Footwear sole got rough and slipped just after couple of hours wearing. I am 5.5 months pregnant and was holding my 1.5 year old baby on my shoulders too. I end up slipped on the road and injured badly. Lucky my kids safe. Novo didn't even refund and act rudely. Seriously the first time ever I chose wrong footwear. There is Indian sales girl behaved arrogantly. Poor service, poor quality

Most often in this day and age it is hard to find A++ customer service, I'd like to give a huge shout out to Caitlyn at The Base, she went the absolute extra mile to help me out, succesfully, confidently and cheerfully!!! Novo, remember this and look after her! 2 other staff at Novo also tried hard to help, they also are worth mentioning, shame I don't know their names, 1 was at Manukau the other was Sylvia Park, shame that they couldnt send the shoes to Hamilton, they weren't allowed to, when they really wanted to! Novo, a sale is a sale. Think about it Novo.I tried calling Novo for help, no answer, no replies to my emails even. I want to thank these 3 people. But Caitlyn, is the one who pulled it together to make it happen! She's 1 in a million. THANK YOU CAITLYN.P.S I LOVE the Novo footwear, Novo is second to none for price, style and originality!!Cheers, Rody

Poor customer service for my partner. Had to approached counter to staff member. Requested size for a heel and sat down, waited to them. After a while realised that the staff member had put the size on the desk and carried on with something at the desk, without saying anything. When asked if that’s the size requested she said “yeah”, and then once collected shoe from desk, and turned around the staff member said something quietly, unsure what, but I can’t imagine it was good, otherwise she would have said it louder. Such poor service!!!

Shoes are stunning, However the customer service is appalling!Took my Bridesmaids in to pick their shoes and all staff walked out. Asked to try on shoes and they left them at the counter.Purchased all shoes on the day.Returned 2 days later to purchase another pair. Staff remembered me but same old poor customer service.