CHANEL FRAGRANCE & BEAUTY

Elaine made my first Chanel f&b boutique experience a great one. She was very nice and professional. They even gave my partner some samples. Definitely worth visiting the boutique if you are in Auckland!

Had a wonderful experience shopping here. Lovely to see all current Chanel items on display, and Jun and her colleagues were extraordinarily kind and helpful.

Coco is amazing, No.1 Chanel girl I meet, never meet such a genius advisor offering me skincare customized service, very very gentle and passionate person. Only nice products and satisfied service in this store, I purchased here and I love her store.

I really appreciate for Jisoo’s good service. This was my first time to visit store. I really enjoyed my shopping. I will definitely visit again :)

Absolute first class shopping experience. Superb service from wonderful staff. Even through the short supply of product in the market due to COVID (and no fault of Chanel), they had what I desperately needed and it was no issue holding the stock till I got to them to collect. I was treated wonderfully. I will be back to do all of my beauty and fragrance shopping at their gorgeous CBD boutique

It’s a wonderful shopping experience with Elaine,she is sweet and help me packed the box!

I have been shopping at Chanel Britomart for just 2 years and Julia has been looking after me for all this time. She is very sweet and customer service is spectacular. I often order over the phone and everything is packaged perfectly, plenty of samples, etc. I do recommend ordering with the same SA if you can to build a good relationship.

My friend and I had the most amazing shopping experience. Kaychelle, was our SA, and she was just the best! Assisted us with the items we were looking for, we got to try their chanel no. 1 range, and even got a hand massage! What an absolute treat!

I came in the store this afternoon with my friend, just want to ask why the powder I purchased few months ago always get some thick brown things on the surface, it is hard to get the powder. I firstly been greeting with a lady and she said she has no idea and need to check with someone else. Then the Chinese lady came to me, said this is a normal situation because the powder get wet due to the current weather of Auckland and the oil from our skin. She then started use her work clear tape clean on my powder and said this is a good way to remove the bumps.I totally understand that your product could happened due to the reason she explained, but I can’t accept her manner and the way she treats her customer. Firstly, she didn’t even check my purchase history, oppositely, she said to her colleague “She didn’t buy from me.”. This is unprofessional customer service process. Secondly, I don’t think use work stationary tape clean the powder is a right way to solve the problem to customer. Due the hygiene reason, work tape is not purpose to use on customer’s personal item. She didn’t get my persimmon first. Thirdly, she didn’t wear her name badge, and I want to grab her names, she said it is not fair to tell me her name, she then asked her colleague to call security to get me out of the store. Fourthly, I talked to my friend in the store that I want to post my issue on social media and find out if this is the normal and acceptable reason for this product, but the lady use very impolite manner told her colleague that I am threat her. I believe that I do have right to post my concern of a product on my personal social media. Meanwhile, I felt my private conversation has be stolen.This is such a extremely poor experience with Chanel, I did not even require any refund return and exchange, I just want to get a reasonable explanation. But the staff provide a very unprofessional and rude service. I believe the Chinese Lady’s name is Coco, she is the manager of the store. From a customer’s perspective, a good shopping experience should include after sale as well, and staff present the culture and value of the brand and business. I didn’t have any behaviour and manner that she needs to ask security to get me out, this is shocked my friend and I.