Countdown Dunedin South

The store is having alterations done at the front of the shop. The carparking area has been reduced to around half the usual area and the front entrance of the store has construction being done. I recommend avoiding if it is busy or wet as there is limited parking. The rest of the store is fine, although could do with more checkouts open.

Everything I'd expect from the standardized Countdown experience. Generally very good and no complaints. It's very hard to find a member of staff here, except at checkout. Sometimes annoying and maybe due to the seemingly larger floor space. Always really good though.

Last night, I was shopping in Dunedin South Countdown when the acting Duty Manager, Chris, mistook me for someone who has recently been trespassed. He was without doubt in his mind, I was this woman. Throughout my shop he followed me, my five year old daughter and mother around the store, proceeded to stand less than 3 metres away from the check out - where these women I’m asking for were - and made everybody feel extremely uncomfortable as he made a power play to stand there and blatantly stare. He then came over and took my receipt before I was offered which is when my mother then realised he had an agenda so I made a comment and he continued to turn around and tell me directly to my face, and as loud as he could to further embarrass me, “you know, you’ve been trespassed. Last week, I gave it to you”. Then when I asked what he was talking about he walked away dismissing me. I then spoke up to get his attention (as I assume he was dialling the police in his ear piece) and demanded he showed me the notice so I can compare to my ID. At this point he did and I, as I’ve said all along, denied it was me. Not ONCE, did he offer an apology, but instead, he didn’t want to hear how he’d upset me and told me to leave the store or he’d call the police because he was wrong. It wasn’t until after police were involved he offered a weak, an insincere apology. Mean while everyone else in the supermarket, customers and staff had been watching. I have taken this a lot higher as the entire situation was handled appalling and as I imagine not according to his training or protocol.

Great place to shop. Very helpful staff.

Lovely staff at self-checkout who have a lovely smile☺️A bit quiet today, they have set up the 2 metres mark for Covid. Bread and toilet paper still have tons of stock, no panic buying.Dunedin you did very well!

Things have really improved, the selection of products has tripled since I was last here. And that goes for all NZ supermarkets.

A very good sized supermarket with plenty of options for stocking up the pantry

Reasonably stocked but very slow service, they never have enough staff on duty. Usual problem of over pricing in NZ.

Plenty of car spaces, disability/parent/click and collect all at the front. Aisles are nice and wide. Normally no major queue at checkout.