Adairs Riccarton Mall

Thank you for exordinary service I bought 2 of your pictures for my grandchildren. The helpful sale assistants knewledge was great and above and beyond she offered to carry these beautiful prints to my car parked in the riccarton mall carparing. Thank you again Adair for your extremely helpful young shop sales person. Joy knight

I went in looking for single sheets but as they were sold out they obtained what I needed from another store and rang me when they arrived. I also bought a very nice throw and a cushion to match. I was very pleased with the quality of my purchases and the discounted price. I couldn't fault the service.

Very disappointed with there service. They advise full refunds allowed but they don't tell you all the terms and conditions. They also were very hard to deal with. Certainly won't be purchasing online again with this company!

Was served by a lovely lady named Tor today in store, she was very helpful and kind. Will definitely be a returning customer, she even convinced me to sign up to their linen club!

If you order anything online make sure you purchase it months in advance. The shipping will take ages. I ordered something for my daughters birthday 3 and a half weeks ago and still it has not arrived. That’s pretty ridiculous!I like this brand and the staff are friendly in store but online shopping is not what they are good at.

I just had the most amazing customer service from Debbie, Lisa and Cicily at Adairs in Riccarton. I bought 2 duvets and 4 pillow cases for my new motor home and I found the colours were not matching. They helped me exchange them and choose 2 new duvets with pillow cases and 4 contrasting euro pillow cases to dress it up. It was a very long process finding the right colour combinations and they were so patient and helpful. We even went 1/4 of an hour passed their closing time to get it sorted. The end result looks stunning thanks to their extra effort.Update; October 2021. I've just got a second ensemble with the help of the girls at Adairs in Riccarton. It looks as amazing as the first one, photo attached.

I purchased a duvet cover with the matching pillow sets, unfortunately there wasn't stock instore however I was able to order instore for another store in NZ to send stock. I had to pay $10.00 to get this stock down, this would be the first time I have ever had to pay for a store to do a stock transfer. Considering I was also spending nearly $250 I think this is quite disappointing. I also had to wait a week and a half to get the stock instore due to set ordering days Adair's has - with the quick freight services we now have, I'm also disappointed in this.When I went to collect my items, I had 4 pillow cases and a large duvet and was not given a bag. I was given an option to pay $3.00 per bag! Again, bit of a sad service considering the amount of money spent and time I waited for the actual product.It's a shame as the set is nice and the original service I had received in store was so good.

Very helpful, delightful staff. Fabulous range. Not inexpensive but they have things that no other soft furnishing store has.

Today I was served by William. He helped me with two duvet sets for my little girls. My youngest daughter fell in love with a dolly and her birthday is coming up he helped me hide the doll distract her and secretly purchase it. I have it wrapped now waiting till July 22nd. His customer service was one of the best I have experienced recently and I just wanted to leave this review to let Adair's know I only purchased $300 worth of product because of his fabulous service. I have already recommended him to three friends. Thank you again for not being pushy and for serving us with empathy rather than seeing a mum with two energetic tiny children as a threat to display