Access Community Health

Very good Home Help service provided by support worker Fadielah. Fadielah has very good work etiquette.

DO NOT USE Call Geneva instead. This crowd are 3 out of 4 useless. They don't listen to the client. We had problems organising them. Then they just about set fire to the house. To many excuses why they can't do something . Wish I could give them a Zero. ACC shouldn't pay them, or even use them. 10 outa 10 for Uselessness.

Abusive and offensive behavior from helpers. They asked me if I drink vodka or smoke marihuana, where I have never drink alcohol or take drugs. Helpers take advantage over people who have injuries. One helper tried to clean dishes with laundry powder and they often cross the boundaries. The helpers often late and the lost time is not compensated. Will not recommend to use this company.

My elderly mother needed help after a week in hospital and the personal care and cleaning help were fantastic. Used their initiative and lovely.

We were referred to this organisation via the Bay of Plenty District Health Board. At the time we received the referral, we were very grateful (as was my Mum who was quite unwell) and who up until that time had tried to manage on her own at home. Initally she was receiving assistance in the home several mornings a week and her caregiver was outstanding and they both got on very well. Challenges arose for us on days where her caregiver was not available and also when we needed to 'ramp up' assistance with some cleaning and bed making once a week, thus requiring an additional caregiver. We found it extremely frustrating trying to get through on the 0800 number and to get information on who would be coming and when they would be coming. It seems that they had a very limited pool of staff and very limited flexibility when one staff member was on leave or unavailable due to ill health, etc. We had to ring several times a day just to get a response and to find out what was going on so that we could make other arrangements for my Mother's various needs. Because my Brother and I were in different cities and unable to be present all of the time this was extremely stressful. For an organisation that is working so closely with a District Health Board, we were terribly disappointed at times. This doesn't mean that we weren't grateful for the assistance that we received, we were indeed grateful, but I think that what we witnessed this organisation struggling with is an endemic problem here in New Zealand, with a growing population of elderly and limited resources to support them. Full marks to all of the staff on the phone lines and also to those who came to support Mum, all of whom tried to help, but I think the management of this organisation needs to take a long hard look at the difference between their promotional material and what actually happens in the field.

No one answers the phones and very long hold time. Unable to reach anyone so you leave a voicemail and no one calls you back. Staff don’t show up for appointments and no communication as to why and if they are coming the next day. Stay away from this company. Poor service and communication. Do not recommend.

Dreadful caregiving agency. Absolute worst. Disorganised dysfunctional and poor communication. Their lack of service and organisation borders on neglect to their clients and caregivers

This is the most unreliable company we’ve ever come across with home care services. We’ve had to constantly follow up on late carers or them not turning up at all and been told they’re short in the office so they didn’t have time to call clients blah blah,, week in, week out. Don’t know how Acc could contract them with their poor, most appalling service.

Absolutely useless. 8 days after surgery and still no one has helped me. Disgusting treatment for someone recovering.

I used Access for 4 years, but when my regular carer moved, I was left high & dry. Empty promises. No service.