Continental Cars Audi

Terrible service experience, Not happy with Allan the service advisor. Audi A5 MLP492, first of all, Service Advisor was never available at his desk, tried plenty time to get status about the car. I send the car for the convertible roof was not working- they found the problem motor is not working after they rebuilt the motor after repair found something else - why don't you guys do the proper diagnose. Is it the way authorized dealers doing??I clearly told Allan do not to put the roof back, I think he is deaf, didn't listen to the customer, even he put the roof back but leave all door trims, boot trims open hanging like in the photo. Allan is asking for more money to put it back. I spend $3244.00 to fix the problem and it still says need more time and money to diagnose. Today I called Allan luckily he found on his desk and explain hole story, conversation is still on going and I think he loose his temper and hang up the call- this is the service from Continental Audi? You guys lose the trust from customer.Continental Audi means poor service, rude service advisor.Never ever suggest anyone for Continental Audi.Giltrap Audi is much better than you guys.

Absolutely fantastic service and support for my Taycan as ever.

Booked Audi A6 in for service and WOF. I was contacted via email and phone with a report on the vechical and told the Battery should be replaced (This is where things went wrong as the battery had been replaced just before it went in.) And had failed WOF due to rubber cracking on both front wheels trailing arms and quoted $2800 to get replaced.I am confused as to why they said battery should be replaced. Excuse was that it wasent coded into the computer.... Did you actually look at and test the battery?!Continental Cars have come back to me and explained there was a typo made when calculating trailing arm quote and apologized for this.Customer service 5 stars.Service price on the high side but acceptable.I understand you are busy, however a couple more minutes spent on preparing quoat and fact checking deffects in report, would have left me a happy customer.

I bought a 2010 Audi Q5 from Continental Cars Audi in Newmarket in Feb 2015 for almost $55 000 & had issues with it pretty much from the start, including paintwork issues. The paintwork issues were resolved twice (with my paying at a special rate" the second time)

Jason McCrorie is an amazing rep to work with. He’s so knowledgeable, friendly and goes the extra mile. Top service man in Audi for several years to back his sales knowledge. Highly recommended

Had a really positive experience with Continental Cars Audi. It was my first time dealing with them and I was impressed with the service I received. My 2010 Audi S4 had a few engine issues that I needed to resolve. Chris in the service department made this really easy and stayed in touch throughout with updates. When the repair costs came in, he gave me three quotes with what I needed to do now and what could wait.I've had a couple poor experiences dealing with other high end car companies, so was happy that Continental Cars looked after me.Continental Cars were great to deal with and it didn't seem to matter that I had an older Audi. They gave me different options for the work that needed to be done now and could wait until later.They kept me updated and made the whole process easy.I'd come back to them and would recommend them to others. When I'm in the market for a new car, I'll remember this experience and how it made me feel.

I need my car diagnosed due to some mechanical issue. I made my phone call and booked an appointment to bring my car in. The whole team from technician, service team members and the crews are very helpful and friendly. The service was good. No need to wait very long. Browsing all the amazing cars. Thank you Audi continental cars.

Very helpful and knowledgeable sales staff, excellent after sales service and just a general feeling of customer care. Buying an Audi is an experience not just a transaction, and it certainly feels this way at Continental. Highly recommended

Very disappointed.We purchased a used Audi Q5 July 2021 for $35,000 and the company would not go lower on price as that was “a great price”. Less than a year later and we only did 9,000 kms on the car they offered us $16,000 for it!!!Once we wrote a bad review on Google you then tell us to contact your used car sales manager and when we did contact her/him there has been no response. WOW guys seriously?Is this how you value your own cars? Is this how you value your clients?We have purchased 38 cars in our lives and have never lost this much money on a car.Just truly disappointed.

We had a terrible experience here. It started with our booking, we booked almost 2 weeks in advance, they mentioned that there was a recall on our model that we needed to check and that they could do this at the same time. That was great so we said yes, please do that too. We had the service booked for a Saturday and they only called me on the Friday before to say that they couldn't do the recall on the same day. They said they would need to keep the car until Monday. Why they couldn't have told us this much earlier, I'm not sure. I tried to arrange a different time as we needed the car on Sunday but they couldn't make it work so we had to change our weekend plans to take the car in on Saturday and leave it there until Monday.On Monday, I received a call from them about everything on the car that needed repairing. I was very shocked to find out that the battery was faulty, the tires were cracked and the wheel alignment was out. We only purchased the car a few weeks before and we had a full check done by a mechanic and all of these things were tested. I called the mechanic that did this check and he confirmed that none of these things need replacing and that Continental Cars was just trying to up-sell me. They had quoted me over $2,000 for all of these repairs.On Monday we went to pick up the car and didn't realise until we had left that it had not been cleaned, something that is supposed to be included in the service. This had us concerned that maybe there were other things that could have been missed in the service. They did offer that we can bring the car back to be cleaned for free but we live far away so the drive back is not worth it for us.On top of all this I found the customer service to be extremely poor. We were dealing with Miguel and each time he needed to contact us he said that my husband's phone number didn't work. His phone number definitely does work, lots of other people call him on that number and we sent it to Miguel a few times to make sure he had it right but he insisted it didn't work. So each time he wanted to contact us, he emailed asking that we call him. When we did, no one would answer, it would take me to reception. I would explain to reception but they wouldn't listen to me and would just put me back through to Miguel who didn't answer again. This happened multiple times!Overall this was an extremely frustrating experience and we will not be returning.