West City Heating

Just had our Chimney fixed under awkward conditions.Solomon and his team were brilliant to deal with. Clear communication, turned up early and very reasonably priced.Would definitely use them again. :)

From getting a quote to installation, highly recommend West City Heating. No dramas in getting a quote and it being emailed to me that day as well as a professional job done in installing our brand new fireplace. No leftover mess as they did all that themselves before they left.

We wanted to install an insert fireplace into an existing chimney cavity. One installer said it couldn't be done. We visited West City Heating and told Alastair that we had a problem. His response was: we are here to solve it. And they did! It was a complex installation but at all times the approach was friendly, professional and timely. The fire they recommended, a Yunca Xander, is brilliant! We highly recommend West City Heating, the service they provided was outstanding.

I needed to find a replacement fire brick kit for our Kent Murchison fireplace and was recommended I contact West City Heating. I emailed through a request which was responded to the following day, stating there may be a 3-4 week wait. I received a follow up call this morning, only 4 days later, the kits had arrived and one had been put aside for me. Great communication, excellent customer service Hannaka, was a pleasure doing business with you.

Friendly and knowledgeable customer service from Solomon and Alastair on the day of our visit to their Henderson retail shop. We experienced a warm and engaging site visit by Solomon the next day. Although their final quote was not the cheapest, we appreciated their willingness to review it. These factors all contributed to us now looking forward to a June installation by West City Heating....I have now added another star for installation by Dave...and thank-you for patiently answering my many questions. Junior deserves a 5-star plug too...friendly and informative followup service; he also showed us a faster method of laying a fire...impressed!

Kia Ora and Thank you to Alastair and his excellent team at West City Heating for getting our new wood burner installed, ready for this winter. Highly recommend this company for attentive sales queries on all products in the showroom that I had questions for, no fuss planning with the onsite quote with firm reassurance of what needed sorting and did everything they said they were going to do. Even though the wrong woodburner was ordered by mistake, it was swiftly replaced with the correct one no problem! Absolute professionalism and meticulous customer service all the way. You guys are the best in the West!Caroline Wulf-Phillips

If you are reading this review then chances are you are thinking about paying this company to do some work for you.If you have lots of time on your hands to constantly chase them to finish the job, if you are happy with substandard, non compliant negligent work, if you are willing to risk yourself, your family, your pets, and all your worldly possessions perishing in a house fire then this is absolutely the company for you!If you want a safe, compliant, hassle free job done, don't use west city heating.Fireplace was installed 24.2.22. The ceiling plate didn't fit and I was told it would take 2 weeks to have one made. It is now 27.6.22 and the ceiling plate still has not been installed.I have lost count of the number of times have phoned west city heating to get them to finish the job.I was initially told not to use the fireplace until the ceiling plate was installed, but after much chasing by me I was told in May that the fireplace was fine to use without a ceiling plate and that the staff member who said it was unsafe to use a fireplace with parts missing didn't know what he was talking about.Communication and service from this company has been absolutely shocking. Any contact from them has only been in response to me chasing them, appointments have been made only to have them not turn up, or cancel appointment with a promise to reschedule that never happens, or turn up and not be able to do the job. I am absolutely dumbfounded at what a negligent mess of a job this continues to be 4+ months on.Unfortunately I can only highly recommend that you look elsewhere for your fireplace needs. I will now be contacting the Nz home heating association and auckland council for fireplace safety and compliance advice.

I would highly recommend this company right from the beginning on time totally professional and so easy to deal with great job and awesome product thanks west auckland heating.

In the past I have dealt with Solomon and had great service. I bought a unit with them but recently I had an experience that left me fuming. I called in to ask for door knob for a fire I bought from them. They had some issues about incorrect pricing but Solomon called me and sorted it all out. I have to say I am very satisfied by the level of service provided by Solomon. I would definitely recommend these guys. Thank you.