Burkes Cycles

Great communication! I was kept regularly updated and informed of any delays, approx how long, options, etc.Helpful advice and just an all round great experience.So very happy with the result!Thanks heaps team!!

Ordered a Garmin screw-on seatpost attachment for my radar. The rubber band version arrived, but Brent replied to my email about it within minutes and worked on getting the correct item sent to me. Little issues will always happen, but it's fantastic when a company takes action to set things right quickly. Great service! Will definitely shop again! A++ Two thumbs up! Highly recommended!

Great service and pricing. Needed a bike rack that would get my bike from Wgtn to Akld. Don't have a tow ball on my car which meant a bit of tricky tech for attaching a rack. The team at Burkes Cycles were really keen to ensure I got the best fit and had no issues attaching and removing it... without being condescending at all (to this pint sized female). They were more concerned with getting it right than selling me a more expensive product. So, so, so glad I didn't buy a bike rack online. Had no idea bike racks could be so tricky. Thanks Burkes Cycles. I'm super stoked with my purchase!

I got my first mountain bike fromBurkes in 1993 so have a soft spot for them. I now live in the Hutt so it’s not super easy to pop in but recently ordered something online and it turned up the next day. I love supporting a real life brick and mortar shop and one that’s been a mainstay of the community and am stoked to be able to order well priced gear that turns up the following day! Thanks team.

I've been in for a few different issues just in the past year and the team has always given me the solid advice and equipment needed to get things fixed. Also it's not mentioned on their website (not as far as I could see), but they also do key cutting - Top tip to the Team... advertise that as everyone east of Newtown may find you guys a lot handier than having to go into the city! - Definitely coming back for any issues/services etc! thanks team!

My family and I have been coming here for decades to buy parts, get service done and buy bikes. Even to this day the staff are all very helpful, knowledgeable and friendly. Prices are also pretty reasonable and reflective of the honesty and expertise in store. I can't recommend Burkes any higher. 100% recommend, thanks guys!

These guys have been spot on. I have only shopped through their online shop, but never had any delay or surprises. Very responsive and helpful!

I tried to address concerns privately via email, but was given a stock response. Sharing here so other parents and children can avoid the same experience:I came into the shop with my son and mother to try to buy a Wishbone 3 in 1 balance bike. I've never been inclined to write a message like this before, but I was so shocked and upset by the way a staff member treated us that I can't just let it go. I assume it was not the owner who 'assisted' us, as it would be very surprising if a business could survive on such poor product knowledge and rude treatment of customers.The man (older, balding, white) who approached us when we came in, immediately started addressing my two year old as Darlin'" (creepy much? He also clearly believed he was a girl

I have been taking my bike to this shop for over 8 years...Last month I took my bike there and explained that it has some problem with the gear... I asked the chain and and cassette to replaced... I also said the bike has other problem and asked the mechanic to have a look at some noise... I finally asked for a general service... I asked the mechanic to call me please, before changing anything extra so I don't end up with a huge bill...Anyway, the mechanic didn't call me... they send me an email saying the bike is ready. I called them and said Have you done the general service"... the guy on the phone said "No

Really fast delivery which is what everyone wants. Ordered 8pm Wednesday new grips arrived Friday to south island. Great prices and products available will definitely be using again. Cheers