InterCity Sky City Bus Terminal

22/6/2021, morning bus Auckland to Kerikeri. Grumpy, smart mouthed, white haired male driver, too busy sitting in the baggage door smoking up a storm to be caring for passengers simple queries, condescending replies to basic questions, hostile, ugly looks, if he hates his job that much he should retire! I've been in the service industry for over 25 years and this guy has an attitude problem. Poor service from him I'm sorry to say. Also, the inner terminal where there is seating looks run down and was freezing! Finally, how on earth are you meant to be picked up and dropped off in this awkward terminal? Such a weird fit!

This place is discusting, toilets are revolting, no thought for anyone with luggage with the small doors and room. outside allows smoking which is foul, the diary has no nourishing or warm food just junk food. Defenitly shameful Auckland!

This is a hopeless bus station. It’s hard to find and badly signed. Presently (April 2019) hidden behind construction hoardings. There is no arrival or departures board or anything like that and it frankly smells like a toilet. Very disappointing for tourists to see this. I am a local and I’m ashamed of this place. Intercity sort yourself out.Other comments of note. All bad. Not enough seats to wait at. No place to pick up or drop off. It’s like this terminal was a bad after thought.

The bus depot" like the rest of that part of Auckland needs an antiseptic scrub. The Intercity office needs a revamp

I'm really comfortable on here. Toes up reclining lazy boy seats. Spacious as. A must DO again

I used this service twice.When you book the ticket online, at the end of the process there is an extra $5 fee for online booking (which sounds strange).The first time I took the bus it was one hour late (no big deal). The second time, I wanted to buy bus ticket for the early afternoon. Therefore, I had to pay about double the price compared to tickets later in the afternoon. I was then notified that the bus was rescheduled" to depart at 09:30pm. The tickets were not refundable

Dark, cold and packed with people unsure about were is? Or unware of what is? We as people need a warm, comfortable place where we can get together as a family or friends with warmth from a City that is Dark, Damp and people should be acknowledged. Because I am a local Maori from the 70s, 80s and I see that there is plenty of room for change in my Auckland City. Although I travel a lot from Auckland to Wellington quite frequently, 3 times a month. And I see no charge in this system outside of Intercity complex. So I call it how I see it??? Acknowledge it Intercity.

Always good service, prices are pretty cheap. Drivers are using a lot more te reo which was awesome to hear and see when coming home from overseas.