Country Road - Wellington

The new country road store is much smaller than it used to be and thus everything is very crammed, also all the nice staff seem to have been replaced by ones that somewhat lack in customer service

I went to Country Road to purchase a new work bag. I was immediately greeted by Ryan who helped me pick out a fantastic bag. He offered a number of great suggestions and talked me through the deals and benefits of shopping with Country Road. Happy as Larry with my new bag and now a new member with Country Road too. Thanks Ryan, appreciate your help!

Always good quality clothing, really cool gifts too

I think I've just had the best shopping experience I've had in Wellington. Matt on the counter at the Lampton Quay Store was just great. Helpful and informative without being pushy. He informed me of the offers that I could utilise and did it in a friendly way. I will definitely be going back to that store.

My nearly teenage grandaughter from Taupo wanted, like her sisters, to purchase one of their roll bags for her birthday present. There's no Country Road in Taupo so it's a Wellington treat when they come.The service we recieved was again rubbish. No eye contact or hello greeting from staff as we entered (or were in the shop), or even when we were purchasing! Seriously, how hard is it to use eye contact when conversing with a customer? Showing an interest in the customer & saying something other than 'can I help you?' would be a great start for customers who do not usually visit this high end store.The shop also sells men's & women's clothes, hats & accessories at the expensive end of prices.

For an iconic store, they may want to revisit staff training regarding customer service. I was in there around 5pm on a Thursday evening, an hour before closing. Six staff were working and none of them acknowledged me, to the point that they deliberately avoided eye contact. All of them were too busy either standing behind the till or tidying racks. No-one seemed to have been tasked with looking after the customers.Even when carrying around four dresses, there continued to be no acknowledgement of my presence. No help either getting to the fitting room, nor when I was in the fitting room. I wanted to purchase one of the items, but with the service being so appalling I just couldn't bring myself to do it.In contrast I went into another store down the road and was greeted warmly by every single staff member.Lift your game Country Road Lambton Quay.

Happy to sell you a product from their online store and tell you it will be couriered to your house in a few days. Unfortunately after almost 2 weeks and no delivery their response is can take up to 4 weeks". Not telling the customer this fact when their employee makes this purchase on behalf of the customer in store is at best negligent

I was racially profiled in this store. Last Tuesday evening, the 4th of July, at about 5pm, I decided to buy something for my baby while on a work conference in Wellington. I went into the store, and to my absolute disgust, I was followed the whole time there, whilst browsing in search of something to buy. Everywhere I went in the shop the same young woman, a shop assistant, went. Pretending to 'tidy up' the clothing racks. I tested her and started to observe her. When I moved, she moved, and was next to me, fluffing about, for the whole time I was there, which was a fairly substantial time. I then moved further away, turned to look at her, and to my disappointment, saw her staring right back at me, looking so suspiciously at me. I was infuriated. I am a mother, a professional, a contributing citizen to our society, yet I was treated as though a criminal or at least someone untrustworthy, purely based off my cultural heritage and colour of my skin. I will never step foot in Country Road Wellington again. I am so sick of the casual racism that exists in this country.

Extremely helpful, and allowed us to exchanged our item for a smaller size and different colour, all without fuss. Thank you sincerely.

Great Service. l even had my purchase gift wrapped. Outstanding.