The Cheesecake Shop New Lynn

Excellent tortes and customer service. We always got our birthday cakes from their torte range and are always satisfied with the quality, quantity and price! You cannotgo wrong.There is one thing to mention though!! Their original strawberry fields torte with the similar arrangement to their pecan coffee torte was my absolute favorite!! It hasnow been replaced by a jellified surface strawberry torte and I am so sad. Is it possible to boycott and bring itback?? :(((

. I love the strawberry cheesecake it’s my favourite of all time. However My sister got it for my birthday on Tuesday and I was extremely disappointed! I could not taste the cream cheese in this cheesecake at all. it lacked the tartiness you expect in a cheesecake it was overly sweet the balance was not there. which sucks because you don’t usually get that from the cheesecake shop. I’m so disappointed she spent that much money on something that was tasteless. Do not waste your money on this cheesecake it’s not worth it! Or do and you’ll see what I’m talking about!

If i could give this place 0 stars I would, my partner planned my sons birthday cake over a month in advanced and had been checking in to make sure it would be ready on time. I arrived to find they hadn't even started making it and didn't know when or if it would be ready, they couldn't offer me an explanation or a solution. This is the second time we have had issues with this shop, both on our son's birthday. If you need a cake for a special occasion for you or your little one order from any cake shop BUT this one.

I wanted to pick a small cake for my mates bday. However even the smallest one costed me $41.90 plus $5 extra just for getting HBD Abby" written on top. I think it is absolutely ridiculous that they charged me 11.93% of the cake's price just for getting a standard Happy Birthday message written on it. Moreover

Honest to god the staff at New Lynn branch just know the go with cake pops. I had to put mine in the fridge by the time I got home , forgot about them, now here we are a few hours later .. they still melt when I bite them. 10/10 would recommend. I’m tryna buy whoever made my cake pops a trip to get their nails done x

Beautiful Cookies and Cream cake that was so easily ordered online, and the business rang me the next morning to confirm my order and instructions. My 10 yr old daughter and her friends loved it and especially loved plucking the treats off the top!Great selection of cakes and related accessories in store when I went to pick up!

Be very wary of ordering from this store via UberEats. The store confirmed my order yesterday morning for a Tiramisu Torte with an inscription. Through the app, they also confirmed when they were preparing it and when it was ready for pickup. When we arrived for pick up, the store had no clue about the order, even when they were shown the order details on the app. The cost of the torte on the app was also $20 more via the app than in-store!!!!! Not only was the Tiramisu Torte unavailable but they had overcharged me via the app and wouldn’t refund the difference. An utter rip-off and will no longer buy from Cheesecake shop or use UberEats ever again!!!!!!!

Cake caused food poisoning + Can't spell names correctly?!Ordered from this store for a while now. However, today, walked in and the lady was rude and abrupt when we asked for the cake we ordered online. Terrible atmosphere.Brought home the cake to find they spelt my child's name wrong even though it was written clearly on the website and is a pretty common name in general.Accepting the terrible misspelling, I served this cake to my elderly parents and four children in the family. Honestly, it seemed rather stale when cutting into it but I tried to reason myself perhaps it was because the type of cake. I was wrong. A few hours later, two of the kids are extremely sick. Haven't eaten anything at all that is different other than this cake. We threw the rest out.After being a customer for years, we will never come back here. Would rather pay double than get sick and have such poor service.

Ordered a vegan cake for my daughter’s 3rd birthday. Paid extra for writing on top which I was told will be a coconut icing. Perfect.Arrived to collect the cake, no writing because they have none and the cake has been squashed against the box..$60 and disappointed. Please work on your communication and customer service.