Buoy Salon & Spa

I usually wait a few days before I decide whether I'm totally thrilled with a haircut, or resign myself to waiting for it to grow out. So this review is about my very first visit to Buoy a few weeks ago on the recommendation of a friend.So let's start from the beginning - when you call to make an appointment and even upon arrival you're greeted by the friendliest front desk attendant Eddie. Let me just say he's a darling!And if you're a first timer like me you're kind of left wondering if you've stepped into the backstage of a glamorous fashion shoot. The layout and the atmosphere is so light and vibrant and so clean!Possibly my favourite thing is that Andrew, my stylist, was perfectly punctual. The time at the basin left me feeling like I should make an appointment just to get my hair washed - they have luxurious massage chairs in addition to the soothing head massage you receive as part of the process.And then let me talk about the amazing Andrew. I explained what I wanted, he Listened!! And what I have now is a sleek but edgy long pixie cut that transformed my look from a plain bob that faded into the background to getting compliments from absolutely everyone!Thank you Andrew and Eddie! Can't wait to visit again and maybe experiment with some colour change.

Andrew not only gave me a great haircut, but was one of the most delightful humans I have come across in a long time. He was professional, gave me really good advice about how my hair should be cut and was lovely to talk to. 10/10

I am usually very hesitant to get my hair cut from anyone other than my normal hairdresser, but decided to bite the bullet as my hair was out of control and I wasn't heading back to my hometown for a while. I visited Buoy for a wash, treatment, cut and style. Firstly, when explaining what I wanted, there was some hesitancy and judgement to cut my hair the style I like it (blunt cut, and have had it cut like this for the past 1.5 years). The treatment didn't feel like it did much to moisturise my hair and was only left in for maybe 5 mins max. The cut was the most disappointing part. I wasn't asked whether I was happy with the cut at the end, as I would usually expect after a cut, and when I asked if we could take more out I was told no (knowing there was absolutely more that could come out). I left the salon with a lot of bulk still and my hair longer than I had asked for.Now for why this is a 4 star review. Once I had decided I was going to return to have the cut fixed, I called the salon to advise I wasn't happy with the results. Eddie's service was phenomenal. There were no questions asked about why I was unhappy with the cut and finding a time for the fix up was seamless. When returning to the salon, Eddie was thankful that I had returned and so friendly and kind. I was looked after by Andrew for my cut and have absolutely no complaints. Fantastic service, amazing abilities and importantly, ensured I was happy with the cut before leaving. What really impressed me with Andrew's service was that at the end, Andrew walked me to the door which almost sheltered me from the stylist that originally cut my hair. Whether this was intentional or not, I thought this was quite thoughtful service to ensure the customer feels safe.I understand that it is hard to have your hair cut by someone one time and be happy with it, as it takes time to develop the relationship. To me, the mark of a good salon is how they recover from disappointment. Very impressed with the recovery and if I moved to Wellington, they would be my regular. Would absolutely go back here!

Buoy is amazing! I started getting my hair done by Mel when I moved to Wellington and I am always impressed. Highly recommend

The BEST Salon and Spa in Wellington. And Joel is an expert in colour and the best stylist I've ever had.The salon has an awesome vibe with all the staff so friendly and helpful.I'd recommend Skye for blow waving into fabulous style.

Always have great experience coming here - but had a haircut with Daniel yesterday and he was incredible! He gave me so much guidance on what to do with my hair and how to style it. Probably my best hair cut to date!

I can't praise Katie and Ronica enough. My experience yesterday left me with a post-salon GLOW that I hadn't felt in years. Katie colour corrected a very average head of foils (done elsewhere, obvi) with ease, total professionalism, and an energy that made me feel like I was in the best hands ever. Ronica gave me the dreamiest basin experience and styled my hair to absolute perfection. Thanks for making me feel like a million bucks, Buoy : )

I hardly write reviews but was very saddened by my experience at buoy. I spoke for a while with the colorist about dyeing my hair red and we spoke about different shades. I have dark hair but the colorist felt it would show up so I decided to go for it. The hairdresser that did my hair was in a bad mood when I saw her (didn't talk the whole time or even acknowledge me), rushed the process (didn't even check before washing it out) and my hair colour barely changed. At the end she said I knew it wouldn't show up but didn't want to disappoint you

First time client here and wow! Really enjoyed my cut with Wei. He was super friendly, took time to understand what I really wanted from a cut, and made sure to keep me in the loop. Shout out to the lovely front of house team for being super welcoming too.