Redicare Family Practice

Literally the worse clinic I have ever been too.Had to wait over an hour and a half to get seen despite having an appointment, the facility is dirty and stinks and the staff especially reception are rude and don’t seem to care.I had to ask for a document but the lady told me to get it from the nurses just for me to have to go back to the reception and get it from there.Was also charged for something that I was told was free. Rang up before hand and asked if there was a fee, got told no, asked the reception got told no, ask the nurses got told no just to then receive a text saying I owed money?When I asked why they transferred me to a nurse who blatantly said I was lying about them saying it wasn’t going to cost me.Legit the worse doctors ever.Save yourself time and go somewhere else.

We were stuck in the South Island when I tested positive. Dr YiYi phoned when the report came through from the health service. She did a thorough online consultation and prescribed anti virals. She located a nearby pharmacy, made sure that someone was able to pick them up for me. She checked the following day to ensure I had got them and my condition hadn’t got any worse.This is smart phone service at its best and Redicare Practices most humane response. I am very impressed and grateful.

I have been a patient with Redicare for bout 10 years. I've always been generally happy with the service. But in the last 6 months my experience has been on a rapid downward decline.Today I took my son in with a potentially serious head injury after a fall at my home.Reception ladies were vague and unhelpful. Although there were mainly only people having vaccinations we were kept waiting almost 2 hours. 4 times I asked about the wait time and was told we would be seen in a few minutes, until I had to demand to be seen or we would go elsewhere. A doctor suddenly appeared and the consultation took less than 10 minutes.Terrible service from reception and the it was hot and stuffy with air-conditioning turned off. The screens are disgusting with hand prints and spittle all over them. Never seem to be cleaned.All good doctors I have seen over the years have left.Just appalling service and I'll be changing to another medical center as soon as possible.

First ever google review, as I’m not one to complain but has been ongoing. Have always had positive experiences here. Been enrolled for many years and the Drs here are amazing! Unfortunately the last 6 months service on reception has gone down hill. Rude and unhelpful on the phones, errors around charging, don’t know what they are doing half the time and can’t even book appointments correctly. No accountability when they make the error or attempt to rectify it. I only remain at this service due to the great care I receive from my Dr. This review is base around my experience from the reception service not a reflection of the medical care I receive.

Dr Khan is the most thorough and helpful GP I’ve come across.Sadly overall this centre has gone significantly down hill in the last few years. Management are money hungry, won’t take walk ins, will turn away injured children and push an agenda on patients who are settled in their care.

People are nice however they pretty much refuse to email you back about anything no matter how many times you ask

Dr Lulu Fu refused medical care to my 5 year old daughter after assuming her vomiting, fever, headaches and swollen eye were a case a covid after saying she would not refuse her medical attention. My child is now at home with no medication and no answer to what is wrong with her. This doctor stormed out of the room and was incredibly unprofessional and rude. Wouldn’t take my kids take my kids back there ever again. I expect better from doctors especially when it comes to treating children.

New to Hamilton so registered at Redicare Pleased to say  Dr Khan and the nurses I deal with are  without a doubt the most thorough and professional team of clinicians I have ever had the pleasure of interacting with. Dr Khans Thoroughness ability & communication  goes far beyond and above expectations of a local GP and the nurses I have dealt with are all very skilled and professional. Can't recommend Redicare enough

Horrible experience almost every interaction. In the past have had medication withheld, receptionist hang up on me, have been told just go to hospital as waits are over a week. I would NEVER recommend this practice to anyone unfortunately.