Genesis Energy

Always a friendly place for an amazing meal, never come away hungry

Genesis cancelled my account without even contacting me about the so called problem of me being on a grandfathered deal where I had only a single cylinder. I would have been happy to move to a current contract but was not given the choice. They suggested I look for another supplier in a rather rude email. A few chats and phone calls later, they offered to put me on a new contract. But gas would not arrive for 2 days.Since I was nearly out of gas (which is why I contacted them in the first place) this was annoying. Signed up with new supplier, new bottles arrived the next day. If I could give them less than 1 star, I would. Very annoying to deal with.

They made Record profit, more than double from last year, and they still increase prices - we will terminate our contract as we do not like to be ripped off

Good service very happy with service

$24 9kg bottle,makes swap a bottle look like crooks

Great price for lpg refills, staff member that served me was having a very bad day. Happy that I received a loyalty card.

Not a great experience. Ended up with a leaky gas cylinder as not connected properly, so totally ran out of gas. Ordered replacements on Monday for Tuesday delivery, but we got forgotten and no deliveries available for a week. They then wanted to charge $230 for urgent cylinder replacement! Changed to Elgas the very same day, and cylinder replacement 2 days later. Look after your customers Genesis! You could learn some customer service hints from Elgas, they are so helpful.

DO NOT USE GENESIS. Rip off. Always issues with gas refills, extremely expensive. Gas techs are useless and will take a full bottle and charge you for two. While also leaving both bottles on and making you wait weeks for a refill. GENESIS YOU ARE A SCAM. You and the rest of the nz government scheme

EXCELLENT CUSTOMER SERVICE! Customer service like this is rare these days. So easy to sign up by phone, no waiting on hold. Staff are super helpful and knowledgeable