Gardens Kiwibank

This is my local postshop which i have been to twice. I have had a good and terrible experience. One lady who works there was really friendly and helpful while a man who works there was rude and seemed like he didnt want to be there. He had no time for people and I was put off by his lack of hospitality so much that I won't be using that post shop again.

Neville is an old grump and needs to know that if it was not for customers going in there, he would NOT have a job!! The pretty blonde lady is nice.

This shop is very convenient. Two of the staff are pleasant and helpful but the third is always rude and sour and she is bad for this business !

The staff have been helpful when I've gone in there, but that isn't often because of the fumes of the very strong 'air freshener' which gives me a headache even before I've got in the door. It's especially bad when they've installed a new one. A staff member explained the air freshener is necessary to cover the odour of some customers. Really???

NZ Post

This is where I do most of my transactions before or after I have done my grocery shopping. Staff is fast and efficient. This post shop doesn't have passport photos as the chemist close by does the same service. No charge for money exchange. Services such as paying bills can also be done here.

If it wasn't for the lovely lady owner, I would be giving this Post Shop one star.I ended up going into the post shop to send away an order from my online store. After waiting 5 minutes, I was served by an elderly gentleman who didn't look like he wanted to be there at all. He didn't greet me, he just grabbed the item that I was sending and started to SLOWLY enter the details into the computer. I then asked if I could scan the items tracking number, so I could fulfil the order on my point of sale software, he said that was fine but I had to do it away from the counter. I didn't take a photo, I simply scanned the barcode while aimed at the ground and the 'customer service representative' let out a massive sigh, with a look of disgust on his face. I asked what was wrong and why he was so bothered, he then said it was because I took a photo - which I didn't.After purchasing and arguing for the rest of our interaction, I asked for his name. He refused to give it to me. We conversed backwards and forwards for about 1 minute while other customers were waiting - further wasting peoples time. He then referred me to the owner who was already serving a customer.She was actually really nice, gave me some helpful advice and then told me that the CSR's name is Nathan.If you want to work in customer service Nathan, then your first priority should be putting your customers first. It is sad to see that I am not the first person who has complained about you, - however, that wasn't a surprise. There are some great customer service courses online that you may want to consider looking at. I will be sending this review through to NZ Post head office too.Smiles are free, pal.

i it is in the new world supermarket!

disgusting customer service whoever the old man serving in the kiwibank postshop part. The way you treated my daughter you should be ashamed of yourself. She has never cursed anyone before in her life until now because of you. Lucky I was not there with her or else. Completely disgusted you should not be working in customer service