Silverfox Bins

Convoluted booking process which still failed on their end. Book through website, make payment through another site, then email to confirm payment has been made. Did all this on the Tuesday for Saturday delivery. Silverfox Bins ignored a text from me on Friday asking for delivery details. Followed up 8am, Sat. Silverfox Bins acknowledged he had received my text the previous day, but didn’t know anything about my booking. I provided the confirmation number generated by them and he said he’d call me back. He mentioned they don’t even deliver on a Sat so probably nothing he could do for the weekend. Told him he shouldn’t let people book and pay for Sat if they don’t deliver. Silence. Sent a text at 10am saying if he couldn’t do today to rebook for next weekend but to let me know so I can reorganise the cleaning crew. No response. Left a message at lunchtime saying as I hadn’t heard from them and still no bin, just arrange refund. No response. By Monday afternoon I still hadn’t heard back so once again (the customer) was left to follow up. At least when escalated, they were able to find that we had indeed made the payment ($315) the previous week which they’d always claimed we hadn’t paid.Referred from a landscaper who is about to start doing work at our property and investment properties. Have shared my frustration with dealing with Silverfox and suggested he quit referring them as they were not nearly as easy to deal with as he claimed. The owner is fine, but Graham truly is the gold standard of what-not-to-do in a customer facing role.

Excellent service for a great price. Would highly recommend.

At first glimpse looks a bit dodgy, was the cheapest and only 1 review BUT don't judge a company by its cover because it was better than the R" company I used to hire

I ordered Silver Fox bin service 2 weeks ago. The communication with the business owner Reuben was so smooth. Though we were on a limited budget, he helped us with a perfect solution of tearing down our old carport and cleaning up the waste. The team worked so hard and efficiently. The the finish was so fine. We did appreciate their service. They are positive and really reliable for your business. I like to recommend their excellent service to my community.

I've used Silver Fox many times over the past three years and they have been excellent every time. So helpful and accommodating and they always do their best to make it work. Their communication is helpful and friendly and it's so nice to know you are supporting a local independent business as well. I wouldn't use anyone else.

Silverfox Bins kept us updated with delivery changes (It was Easter Weekend, so traffic was crazy!). The skip bin was the best quality we've used. We will be using Silverfox Bins in the future and highly recommend their services.

Fantastic! We ordered a 3m skip last week and the service was great. They also had the best prices. Called for a later pick up because we weren't quite done and that was sorted easy and friendly, really appreciated it thank you. Would definitely recommend this company and use in future.

I've used Silver Fox several times in the last 12 months due to moving house. They are always on time, flexible, communicate well and great value. From my experience I can't recommend them more highly.

Very friendly, very helpful and extremely accommodating when skip is needed for longer than normal rental. I cannot recommend them any higher. All I can say is a great firm to deal with and would recommend them to anyone.John G