Parcelport

About 2 weeks and no follow-up to the automated Congratulations

Picked up my takeaway order, asked staff if all was there as per order, got home no salad no sauces very disappointed, couldn’t drive again from New Lynn waste of time.

Convenient website.But somehow I can't add / or , in the company name field from couple of weeks ago. 5 stars will be given once it's fixed.

Highly recommended parcel port !!! Excellent customer services,Jason!!!!! I really appreciate all of your help in getting our account ready. You've been right here, helping out whatever and whenever needed !!!!! thanks

A+++, prompt respond, reasonable price, clear communication, would reckon to my girls in business group :)

Mickey mouse Organisation, x5 emails, x8 calls over a 4 week period, every time I speak to someone, the same old BS, we will get someone to call you...still waiting, 4 weeks later! I am trying to start my Ecommerce business, they could care less about new and the rest of these negative reviews are also confirming they do not care about their existing customers. No onboarding process, no customer care, you are better going with Go Sweet Spot, they connected me in 3days!!!!! Parcel Port is a Joke! Do not waste your time. In 3 days, Go Sweet Spot did what these clowns couldn't do in 4 weeks!!

I am very happy with the service provided; it's easy to use and very convenient for my needs. The customer service has been superb too, with prompt and friendly responses. Highly recommended.

We use them for where I work. Awesome support, and great website. Gets better every day, highly recommended! Shoutout to Robert Xu, who is the sales rep I deal with. Awesome guy!

5 months of reasonably good service until I got recently slapped with an overweight surcharge by Parcelport's partner - Courier Post. To begin, the invoice had no details or description of charges. Sloppy. I had to call and email to find out what they are for (accounts not in office etc). Then they add insult to injury by deactivating my account + access after i disputed the measurements and surcharges.Basically, there is no customer service or support when a problem arises. They just want you to pay and go away. What is even more infuriating is the fact that these were packages of single piece of clothing sent in a polybag, but the measurements came back with height of package 6.5cm-7.5cm, which is simply ridiculous and grossly mismeasured! I disputed the surcharge, silence no reply, then accounts responded 2 weeks later shrinking saying they can help argue this case with Courier Post. Followed by no update, invoice reminding me to pay or late penalty 3.5% etc. Very shabby and unprofessional.

Response time is too long. it’s unprofessional. never ever redirect your parcel if your supplier uses this service because it almost takes a week for them to approve the redirection, while your parcel just bloody sits there. Be better.