Richmond Exhaust & Radiator Specialists Ltd

Absolutely 100% recommend!! They were super AWESOME, went above and beyond to help me with a quote and fixed exhaust same day.. Brilliant service, customer service and workmanship.Thank you so much team!!

These guys are great. Fitted my aftermarket exhaust quickly with no worries and were happy to have a chat along the way, very respectably priced is an added bonus.

Would recommend. They were transparent about the options and consequences for fixing our radiator and the costs. Unfortunately our radiator needed to be replaced, but they tried their best to keep the costs down which we appreciated.

Yet another V8 opened up to breathe with 3 twin pipes back to the original tips by the team at Richmond Exhaust and Radiator Specialists

Legendary service. I used these guys for a new radiator and breaks on seperate occasions. Both times, they got onto the job immediately with absolute quality. Above all, I was genuinely looked after and their kindness did not go unnoticed. If anyone reading this needs something done go to these guys, they’ll sort it, work to your times and be up front about the costs and still make it work. Huge thanks. As I said; legendary service.

These guys and their team are amazing! They go above and beyond, keep you in the loop all the way through. They exceeded my expectations and provide the best customer service around.Another plus is they have courtesy cars!

5 stars!This place goes above above and beyond. The staff are super friendly, and my muffler now looks like the newest and flashest part of my vehicle!Definitely recommend these guys if you need any exhaust work done.

Absolutely awesome people! So friendly and genuine. I just got my exhaust done, asked for it to be louder than stock and without a doubt it is exactly what I asked for! I was expecting it to be expensive but it was so affordable. I am so happy with it and will definitely be recommending people towards these awesome people! :)

Saw the reviews online, showed up on the day unannounced just passing through Nelson hoping to get an exhaust done on my 4wd. No worries they squeezed me in. Very happy with the job done. Thanks guys!

Sorry I should have left more details as to why I left this review. Firstly, when arriving after booking in almost 2 weeks previous, there was major confusion as to why we were there that day which in the end it was found where we were booked in although I think it was not in the correct place. This was frustrating as we planned to stay in Richmond for a day to sort out these issues and it seemed it was inconvenient that we were there and like you didn’t have much time or planned for it.Secondly, only after having the vehicle for an hour we were called and told a flush couldn’t be done as due to the age of the radiator it would ruin it and then wouldn’t be useable again and that instead we should replace the radiator ($1000). This should’ve been considered a possibility and better relayed on the phone when booking. I understand vehicles need to be looked at first but this was never suggested and really the flush was explained as “easy and to do” while on the phone.Thirdly, we were then called and told we had an older core radiator that was so blocked that when the mechanic took it for a short drive that it easily overheated. We had already explained that we had done Milford, Lewis, and Haast passes which it became warm on but not hot or even in the 3/4 range so it was hard to believe this was the case.Because of the following weekend and holiday this couldn’t be done until at least 5 or more days later. We would have been more than happy to book the car in here but unfortunately we had multiple other bookings that if we changed we would have lost a lot of money. I explained this on the phone and said we would try and book it in somewhere else like Wellington which we were going to be in a week later anyways.I was then called again and told maybe instead we replace the water pump to “help” the issue and it was less expensive ($700). It’s very hard to understand that if a radiator is so blocked why we would choose to do the water pump instead for $300 less and in the long run have to do the radiator replacement anyways.You’re right it is quite frustrating when things don’t work out and can’t get done when you want. But what was more frustrating is that we felt we weren’t given a good truthful service and that we wasted a day in Richmond. All other mechanics we have spoken to have said not to worry as the thermostat quickly cools down when it warms up but we thought we would take the cautious route but instead we left here feeling more hopeless and unsure of what to think after this experience.I’m sorry to leave such a large negative review. I am sure you do provide great service to the majority but we did not feel that way and is why we felt this review was needed.