Smith & Smith Henderson

If I could give less than one star I would. Turned up for 2 scheduled appointments and both times had not been notified beforehand that the job wouldn’t be able to be done. Went to collect vehicle at arranged time, still not started. Cost time and money having the vehicle off the road. Impossible to contact and the worst customer service I have ever experienced.Absolute joke of a company.

Great. Would appreciate a call as soon as my vehicle is ready without me having to follow it up. Great customer service by staff on the phone and especially in the workshop. Really happy.

The worst ever. Terrible job and poor attitude.I booked a windscreen replacement on09/12/2022. Got the earliest appointment on 22/12/2022. On 21/12/2022, at evening, they called me said my appointment had to be pushed to 06/01/2023. I had one day off from work for 22/12/2022 already.I couldn’t get another day off on 06/01/2023, so I left my car there and told them I would pick up the next day. The next day was Saturday. They didn’t tell me they close at 12:30pm on Saturday. I went at 12:40pm. They closed. Today when I told the manager about that. He said:”No one tells us lots of things. Why didn’t you pick up on the day?” It’s because you guys wasted my day off. Now I don’t have time anymore! Manager then said: “This’s life.” I had to take Uber for everything for the whole weekend, and He made it sound like it was my fault!When I picked up my car on Monday. The front merrier supporter wasn’t plugged in properly. The mirror was swinging around. When I’m driving I couldn’t see anything from the mirror. Was very dangerous. The manager could not fix it. Told me they will call me to come back get it fixed. I asked him if I have to leave my car here again. He said:”hopefully not.” Was pretty much just telling me that it wasn’t their problem.They also broke my decoration that was hanging under my mirror. The manager said:”It was about to broke already. You also supposed to take it off.” I told him no one told me to take them off. He then said:”No one tells us life.”So everything they’ve done wrong, was all my fault????!!!They couldn’t do their job right and didn’t care at the customers at all.

Bradley from smith n smith henderson meticulously took his time to kindly explain what the cause and damage was and the procedure he was going implement. Extremely friendly and excellent reliable service. 11/10 highly recommend.

Replaced the front wind shield, great experience from setting appointment to getting work done.Great service and professionalism from Paul (Henderson branch). Great communication to make changes on the day and completed the job on time with great chat and professionalism.He is a great fellow who would make any company look good. I hope he gets recognised for his great service which also makes Smith and Smith brand more appealing.

Good job, friendly receptionist but no communication from the workshop guys. Took too long with the job and no feedback from them. If they could up their game on the customer liaison side they'd be perfect for business.

Had a small side window replaced.They got a clear one in for my visit. So had to then rebook,only to be told sorry it's not here ,but a dedicated worker found the class required and it was installed in thesuper quick time.The glass technicians a brilliant the phone people are useless.