Tauranga Mail Centre

Poor service, They had my parcel for 2 weeks many phone calls and correct address change only to be told to pick it up as my address of 36 years does not exist, when I arrived after a 15hr shift at work they told me it was out on delivery for the 4th time. Got home and the positive had left it on my doorstep, people were home but they didnt knock or let anyone know. ABSOLOUTELY RIDICULOUS SERVICE

I would NEVER use NZ post courier service if I had a choice. They are not actually a courier/delivery service as they more often than not don't actually deliver the package and instead make the receiver come to them to get it. Their service is as bad as it gets and when you try to ring them they are always experiencing high demand" and don't answer the phone. Today I rang and was 38th in the queue which indicates to me that others are experiencing the same problem of profits over customers."

Over promising and under-DELIVERING is all I can say. I have been WFH no courier turned up didn't even knock on the door after calling NZ post they advised the courier said he knocked and left the card at my door, well he didn't he left it in my letter box, I go down to pick up my parcel on Saturday to be advised that the item cant be located and is probably being re loaded onto a van and was advised because the entire run was mucked up by the driver they would deliver that day on Saturday....no delivery....called today Monday to be told they cant locate my parcel and would make an inquiry on my parcel and someone would call me in 4 hours...no call I'm still chasing them up.....honestly would not recommend at all....

The driver FAILED to ring our door bell ,one on each door, TO LAZY and in a hurry, service the worst, no problem with all other couriers ,We here all day till the card fell from gate. NOT GOOD ENOUGH NZ POST TIDY YOUR ACT UP.

VERY POOR SERVICE! I’d give 0 stars if it was an option. As an old courier, I can appreciate the pressure of the job. However I remained at the address as I was expecting the delivery, no attempt was made to deliver my parcel. It would’ve taken longer to write the details on the card than to knock on the door. I found it blowing on the front lawn possibly one minute after I had previously been outside. At the very least make sure the card is secured and not blowing around. After calling the Tauranga Mail Centre, the operator called the driver and was told that “I WAS LUCKY” he was still in the area and delivery will be in 2 hours! Now I have to remain in sight of the front gate for fear of missing his next call.

Occasionally delivers my neighbour's mail to me - several times a year, for over five years running.

Excellent customer service by the young girl who assisted me to pack and send a large parcel to Australia. Thank you for being so kind and helpful. You are a real asset to the company. Well done!

I just needed to check an important document had not been sent to my old address. Fast and efficient service I was given.

It’s closed. No longer operating. Sign on the door sends you to 7th avenue shop. You go there and find they don’t send international. Rubbish.

NZ post collection office. Good customer service. Neatly maintained. Plenty of parking spaces inside chapel street shopping complex. Remember to carry your id proofs to collect your belongings. Available on saturdays also.