Coco Republic

Agree with everyone else. I’ve been waiting for 7 months for my 6 or so items. I was notified the items had arrived and I need to pay the rest to set a delivery date so I paid. That was almost 3 weeks ago and I’ve had nothing except an email saying product was delivered - which it wasn’t. I did get in email in response to that one saying it just means the delivery guys have picked them up from the warehouse and you should get a delivery date soon.Uhhh, no. I’ve waiting on hold for as long as I needed to, I got hung up on while I was on hold, I left a message, nothing yet. Sent an email which they did reply to a few days later saying they’ve closed the job and didn’t answer my question -don’t think they comprehended the email, suspect they glanced at it and gave me a stock standard answer to a question I didn’t ask. I don’t care when it’s delivered, it’s getting close to 8 months waiting, I can wait a couple more weeks, I just need a date set so I can plan around it.If you purchase from these guys, service is fantastic while your shopping. After that, service is non existent and frustrating. Be prepared to wait a MINIMUM of 8 months and your attempts at contact for eta to be a series of frustrating and incompetent experiences. Will phone the store directly and try my luck there.

I saw the low google review rate after purchasing our sofa at CR Newmarket and since then I started worrying about my delivery and went to store a couple of times to confirm my order and expected delivery date. The store manager told us don’t worry about the review comments and it will be delivered on time.So I waited to see if anything I worried about would happen but it turned out our furniture arrived on time just as promised with excellent delivery services I wasn’t expected to receive in NZ. I am 100% satisfied with my new sofa and it fits perfectly in our living room. Now I can finally call it my sweet home.Overall, I had a wonderful experience shopping at CR and would definitely come back again should I need any high-end furnitures. Plus the coffee at the store is awesome.

Wish I’d read the reviews before purchasing. 4/4 items purchased all arrived with faults. The first was resolved, the second was replaced, the third is still waiting to be repaired but it’s been about 5 months. The final one I just asked for a refund because I’m sick of having to deal with their poor customer service. Seems you don’t exist to them when you ask for a refund…they no longer respond to my emails. Though they have pretty furniture, the quality is not that good considering the price and not worth the hassle. I will avoid at all costs now!

Should have really paid heed to all the negative reviews. Good looking furniture and perfectly pleasant to deal with in-store. Ordered and paid in full for a chair that was supposed to take 5 months to arrive, which I was totally fine with. One month into the wait I received an email saying my order had been cancelled due to a timber shortage. I struggle to see how it could have taken one month to relay this information and am a little dubious of the timber shortage excuse. Regardless I have absolutely zero faith in their supply chain so would definitely not deal with them again. I was willing to give them the benefit of the doubt and assumed that they would have taken on board all the negative reviews and rectified things. Sadly this doesn't seem to be the case.

Great experience at CR. Ordered dining table & chairs. Kept informed throughout shipping process. Katie was my sales person. Wonderful and friendly lady who couldn’t help enough and gave great advice during my selection process.

Nice coffee and a relaxing place for a drink and rest during shopping

The worst shopping experience ever. Ordered a dining table on Nov 2022. The estimated delivery date is Feb 2023. But they delivered a table can't be installed due to their quality issue so they took it back. They assured me that someone would contact me regarding the matter, but I waited for two weeks without hearing anything.I have to contact them over six times. Each time they said someone would get me in touch in one day or one hour, they never did. They said they would give me an additional discount and delivery in one week or treat my payment as a loan. I accepted it. However, when I followed up after two weeks, they claimed that there was no issue on their side, and they refused to refund my money or the discount. And they don't even know when they can deliver the table. This entire experience has been a complete joke.They took my payment 8 months and didn't deliver the item or respond to my queries. At this point, I have no choice but file a complaint to comcom and hope get my money back.

[UPDATE 17/11] Coco-Republic are now blocking my emails when following up. Absolutely deplorable customer support".[AVOID AT ALL COSTS]So very disappointed by the whole experience with CCR

We ordered a number of items from Coco Republic about 8 months ago, spending several thousands of dollars in total, and we only just received our order this week. When we first ordered, the wait time was 4 months. That was fine to begin with, but since then every delivery date was missed without any explanation from Coco Republic. Every time we tried to contact them to ask what happened, the delivery date mysteriously was pushed out further. That’s if you can actually talk to someone. When you can talk to someone the call centre people are clueless and promise that someone will call you back in 24-48 hours, but they never ever do! The negative reviews are not wrong or over stated. Buyer beware - steer clear. I certainly would not ever buy from these guys again.

I have now purchased furniture items on five different occasions, the last three from Katie at Newmarket. Her knowledge of the products and her service are outstanding. I am very happy with my purchases and would highly recommend Katie and the company. I just wish the delivery time wasn't quite so long, but the furniture did come within the time frame specified.