2degrees Head Office

A Nightmare ExperienceReview:I recently had the unfortunate experience of being a customer of 2degrees, and I must say it was nothing short of a nightmare. From the very beginning, I encountered numerous issues and frustrations that left me utterly dissatisfied with their services. Allow me to outline the reasons why I strongly discourage anyone from choosing 2degrees as their mobile service provider.First and foremost, their customer service is abysmal. Whenever I attempted to reach out for assistance, I was met with long waiting times, unhelpful representatives, and a general lack of knowledge about their own products and services. It was clear that the staff were untrained and unprepared to handle customer concerns effectively. Their lack of professionalism and basic courtesy was truly disappointing.Furthermore, the network coverage provided by 2degrees was nothing short of appalling. Despite their claims of wide coverage, I experienced frequent dropped calls, poor call quality, and unreliable data connections. It was incredibly frustrating to be paying for a service that failed to deliver even the most basic functionality. I found myself constantly searching for a signal, and even when I had one, it was weak and unreliable.To add insult to injury, 2degrees' pricing structure is exorbitant for the level of service they provide. I was promised competitive rates, but instead, I was hit with hidden fees and inflated charges. It felt like they were constantly finding ways to squeeze more money out of me without any justification. It became evident that their primary concern was milking their customers for as much profit as possible, rather than providing quality service.Lastly, their website and online platform were riddled with issues. It was often slow, unresponsive, and difficult to navigate. Basic tasks such as checking my account balance or managing my plan became unnecessarily complicated and time-consuming. It was clear that 2degrees had not invested in developing a user-friendly interface, leaving customers to struggle with their outdated systems.In conclusion, my experience with 2degrees was a complete disaster. Their customer service was atrocious, the network coverage was unreliable, the pricing was unjustifiably high, and the online platform was a mess. I strongly advise anyone considering 2degrees as their mobile service provider to think twice and explore other options. Save yourself the stress, frustration, and wasted money by choosing a more reputable and customer-oriented telecommunications company.

0 stars. I’ve been with them for 3 years, and suddenly I was charged 2 months in advance without even any warning due to a change in their internal systems. I asked for a refund, and they cant issue a full refund since its “valid charges”. Disgusting.

It's been more than 10 days since I have been waiting for 2degree to help me cancel my postpay plan! I have made 3 times call, each time waiting for an hour to reach the person yet there is no improvement with my request!I feel so disappointed with the poor service received from them!

If anyone reads my review, please, please think before signing up.Edited on 03/07/232 Degrees internet service provider review. (not for this fancy office as I think most of the support team doesn't work in this office.)Online Customer support experience:1/5 (I wish give 0 but they do reply my inquiring after 5 to 15 days later. The same support ticket with different people replies to me every time.And I wouldn't mention their phone support. As I was never be able to make one live call with their friendly support team.)Price and value: 2/5(Chorus and other LFCs decided 6.65%price increase but they still want to group fish in the pool and not feed them properly.)Other than that, the mobile prepaid plan pricing is not as great as VF or Spark.Fibre using CGNAT, I bet their customers will never be able to request Static IP by online inquiring.Calculate their own cancellation/disconnection date instead of the customer requested date.

One of the most slowest and frustrating services, paying via phone. Have to repeat re entering the numbers numerous times just to reach maximum attempts. But this is due to the robot voice getting it wrong all the time, I've typed the numbers correctly. We are in 2023 this is the type of service I would expect in the mid 90s. I'm sure, with all the money this company earns, you can't tell me, they can't update their services?! What's up 2 degrees? We paying customers shouldn't put up with this! You have the money and resources, FIX IT!

Fully agree with other recent reviewers; I had been with Vodafone for 21 years, and decided to move our three connections across to 2 degrees to take advantage of the free roaming to Australia. The initial sign up was seamless, with the rep phoning and emailing multiple times to make sure everything went smoothly, and questions by email were answered within hours. Once a customer, it was without a doubt the worst experience I have had in many years. Call drops (when not moving, in an inner Auckland suburb, to a landline), dismal internet speeds, and constant issues where the phone would report several bars of 3G or 4G, but no connectivity whatsoever - required frequent phone restarts. Back with Vodafone now; a few dollars extra a month but speeds are good, not a single call drop, and amazingly you can get hold of someone in customer service on the phone if you need to. I would avoid 2 degrees at all costs.

I had a very disappointing experience with 2degrees. I was a satisfied customer until I had to request moving my house in their portal. When I noticed my new house did not have fiber installed, I tried to inform them and cancel my request. Unfortunately, their portal provided no useful information about the status of the request. I emailed them several times to let them know, but I never received any response. As my one-year contract was coming to an end, I decided not to renew it. When I attempted to call them, it took a long time to get through (2 hours!), and I felt that their customer service team was overwhelmed and understaffed. Despite my repeated attempts to cancel my contract, they continued to charge me for another month without using their service. Overall, I cannot recommend 2degrees as an internet provider due to their poor customer service. If you're thinking of signing up with them, I suggest you read other reviews first.

Worst broad band experience ever. It has taken a month for these people to sort out my account, apply credits that have never been applied. Taken too much money from me. Failed to notify me that their bank account was changing, so I was paying to the wrong account. Failed to uphold offers, failed 4 times to apply credit. Wasted almost a full 8 hour working day in phone calls, the majority of it being on hold. Called again today 11th Feb as I was sent a bill yet again without my credit being applied only to be told “oh it’s not been approved yet, it’s just sitting there waiting”. And then to be told “the credit won’t be applied until the next billing cycle”, I was told on 26/01/23 that it had all been sorted for sure. “You can write an email to complain”- the Commerse Commission has been emailed. Thanks for nothing but empty words 2degrees. Also if your new system is not up to standard to go live, don’t go ahead with it. It would save your paying customers a lot of time!!!!!!! Infuriated doesn’t even cover it!!!!!!

Edward from HQ was absolutely wonderful on the phone. His communication was easy to understand and very professional. He was extremely helpful with explaining everything to my not-so-tech savvy mum. Excellent service and very happy with the offer we received. Thank you

Trying to contact 2Degrees regarding a fault with their text service and the portal asks for your PIN on webform! Is this company unaware of basic cyber security? When you do contact via phone they are hopeless. Further as when 5G would be available for me in Queen St, Central Auckland told me my area wasn't covered even though their coverage map shows I am in coverage area. Couldn't tell me when it would be available in future.