Mercy Ascot Epsom

I was at Mercy 2 weeks ago for my first ever surgery and honestly what a great experience. All the admin staff & nurses were lovely, kind and made any nerves I had disappear. The room I had was light and had a lovely view overlooking trees, the food (what I could eat) was lovely. The customer service team were super helpful & fast to reply to my questions prior to admission. Money well spent! Thank you so much for your care!

Took really good care of my wife and all the staff were so nice and caring. Quiet and calm hospital. Only downside is the parking is always full so you have to park on the street or drive around a long time.

Here is a compliment email I sent to the hospital on the day after I was discharged:I had a surgery on Friday 26 May with Dr Mistry in Mercy hospital.I just wanted to pass on some compliments to the team as I never had such a caring experience in a hospital (even private)I am sorry I cannot remember all the names, but it started with Karen at reception who helped me get organised as I was not able to stand more than 5 min: she had everything ready for me and I was able to lie down within minutes after my arrival.Daniel and June were very attentive and chatty prior to my surgery, at the time when the stress level is quite high for a patient.When I woke up in the room 25, I received so much attention, love and care from all the nurses and HCAs. I have a laugh with the lovely lady who delivered my food (and it was an exceptional quality, with so much choices).In a nutshell, I was not treated as a (NHI) number but as a person. Everyone maintained a smile even if they are working under pressure of demanding patients. Everyone took the time to ask how I am today and if I need anything. Everyone looked genuine and happy to be at work.Please pass on my compliments to anyone who might have interacted with me.I arrived with a low morale and a bad back: I left 2 days later walking (thanks to the surgery) but feeling I was very well looked after.Thanks again for everything

Excellent service and very satisfactory!I had an open heart surgery here and I feel like home . Everyone who works there take good care of me and always there when needed.Thank you for your service ❤️

Nurses here are wonderful!! I've gone into radiology here at MercyAscot many times. The nurses are kind, caring, empathic and very patient. All my concerns and questions were answered with care and time.Michelle who works in the Radiology as a nurse for the Heart Group"

I had surgery at Mercy yesterday and I was absolutely blown away by how amazing all of the staff were throughout my stay. The nurses were all so lovely & caring. A nurse in Theatre recovery I had was so amazing & compassionate . My anaesthetist Dr Rob Burrell was so awesome!! & made me feel so much more at ease, I really appreciated him so much!. My surgeon Dr Kevin Karpick was brilliant - he rocks! So impressed by the standard of care. Thank you so much to the whole team - an AMAZING group of professionals.

Loveliest nurses took care of me so well when I came in for surgery. Rooms are modern and clean. I had a lovely view out the window to some trees.

Been lucky enough to come here since I was 12. I am now 18 and never a complaint.

Had hip replacement surgery and Mercy made it an absolutely top experience. Thanks so much to the nurses, surgery team, physio, caterers, cleaners. Everyone made the procedure as painless as possible.