Rescue Revive Rehome

On the day of adopting a new kitten after paper work had be filled out and payment was about to be sent we were denied of picking up my 18 year old autistic brothers dream cat. Supposedly there was a miss communication" between the RRR. After talking to the RRR they were hoping both kittens would be adopted whether they were together or not. We were hoping to adopt the male of the siblings and our family friend was kind enough to ask if they could adopt the female. Unfortunately this wasn't good enough for the receptionist Liz. Although our family friend has 2 cats currently that were rescued and was happy to come fill out the required form on Monday for collection 3 days later Liz not only yelled down the phone at us but called my mum deceitful even though this plan had already been agreed on. In the phone call Liz later ranted about how it was a co-workers fault and how they are unable to get rid of some of there rescues and attempted to completely block us from there system even though we were wanting to adopt 2 kittens into happy homes. We then received nasty text that not only upset my mum but also my brother as he was not able to get the cat he selected and got accepted for after months of searching. This is extremely unprofessional and down right rude. Would not recommend to anyone. Have never had a problem with the SPCA. Feel sorry for the cats more than anything else :("

Phoned for help with kittens, phone goes to ansafone telling you to text only.Despite intial contact asking me for information which I texted they have not bothered to contact me 6 days later.

I got 2 beautiful, healthy older kittens (a few months apart) from RRR. One was in a foster home, and then we went to an adoption day for our second girl. Great communication, these people are so busy and put in a lot of work to save and bring back to health many animals. I recommend them.

Very unprofessional, find a sweet male kitten ready to adopt today. Fully accepted but then denied just before the payment went through, as decided wanted the kittens to go together. Then top person then abused me over the phone and blamed other co-workers for lack of communication.Disappointed as it was the one kitten I had been searching for and disgusted that she had blamed other workers and abused me.

They didnt get back to me - I was urgently needing, helping a family with a dog, landlords wanted gone.An answer would have been good.

The two people I dealt with were amazing. The adoption process was easy. I'm now very happy with my new little kitty Heidi, she is gorgeous and fills my days with joy. Well done RRR, keep up the good work. Rating 10/10

Very disappointing. My much loved cat had gone missing. I left a message and to date no-one has responded 8 days later. The upside is my cat has returned after 5 days locked under someone's house while they were on holiday.

Wouldn't get an animal from this place! They're out to get your money they don't care where the animals go to. The manager Siobhan is a bully was wanting to hand my puppy back being a new dog owner I was having few issues but messaged that I had 2nd thoughts and wanted to keep him. I was told the dog wasn't a good fit for me and to return him even though I wanted to keep him. they rehomed him the next day no refund even though that dog had been adopted 3x so they pocketed $1350.00