Godfreys Albany

Just purchased a new Hoover vacuum cleaner from Godfreys Albany. The Salesperson Luke was exceptionally helpful in arranging my phone order and really went above and beyond. Thank you for your support.

We have purchased various cleaners from this shop. We got the top Hoover with the power head. The hose for the power head failed after a number of years of use. I ordered another hose months ago & have followed up a number of times. I to have found the Chinese person I was dealing with very unhelpful. I want this sorted out. I am paying for a replacement so where is the problem. The store used to be a lot better. My advice would be to shop elsewhere

Horrible experience *do not buy* they will give you the run around with faulty vacuums. We bought our Vac. Blew up 2 days later, no exchange nothing. Gets sent off only to be told tomorrow or 3 days time. Have to keep chasing up. And we are still waiting. Had to buy a second vacuum.

Today ( 28th July) I experienced what I call exceptional customer care. I visited the Albany store to sort out a intermittent fault on the power head on my Hoover vacuum. The guy gave me immediate attention and substituted another hose from a store demo and determined the fault and provided a solution. All within 10 minutes! He not only went out in the miserable weather to fetch the vacuum from my car but on completion returned it. He checked the filters and provided a simple explanation of the fault. A miserable day weather wise but a great customer experience. Sorry I did not get the staff members name nor his friendly colleague . Thanks Team Albany Godfreys. Paul Brown

I brought my tineco to the store for repair, because its out of warranty, the sale immediately tell me there is a new model of tineco s5, i asked him what do you want me to do with the old one then? Should i just throw it away like a rubbish, he is not to patient to help me send it to repair, just want to sell me a new model, their services is awful in the store

Extremely unsatisfactory customer service experience. Steer clear, take your money elsewhere. Happy to take your money, but when a product is faulty and a refund is given, you're met with animosity. The multi steam cleaner I purchased was on sale. It had obviously been sitting out back for some time as it had thick dust on it, something I commented on as the salesman wiped it away with a cloth. When I opened the box it was clear that it had been tampered with, the box tabs were thick & layered, & packaging broken. Nonetheless, I am pleased I got a refund and won't be back! I should have learnt my lesson when I made a purchase some years prior. Will stick to Harvey Norman's.

I bought a Bissell Little Green carpet cleaner from Godfrey’s in Albany for those little accidents you have on the carpet from a new puppy -This Little Green is fantastic for spot cleaning your carpet - or cleaning carpet in the car - if you have a material lounge suite I guess it would be great on that to ( I have leather so haven’t tried it on a lounge suite )-it’s very powerful - easy to use takes a few seconds to set it up and your away cleaning-The guys in Godfrey’s in Albany were fantastic I bought this on click & collect and it was ready in no time at all to collect already in waiting when I arrived at the shop - I had a few questions and they passed as they knew all about the little green -So if you have a puppy or cat or just kids that make that little mistake on the carpet this machine will take care of it -Thanks Little Green you have made life just that little bit easier -

Extremely bad customer service. I took my robot vacuum cleaner to the technical service, the repair cost me almost like a new one, so I decided not to repair when they delivered the vacuum cleaner, it was more damaged, it no longer worked.They say if I want them to check I have to pay again. I do not recommend them, stay away from them.

Walking into the Albany branch Sunday 7/8 my husband and I had already researched the shampooer we were considering buying when Kapil approached us. We were instantly drawn to his respectful and humble manner and in the way he assisted us in explaining more about the machine and clarifying information that made us feel confident we were buying a shampooer that met our needs We would like to once again thank Kapil for the excellent customer service. Our item was delivered to our home at no extra cost and we are glad we chose to go to Godfreys. Ps: we saw how the other staff were with customers and can say with all honesty that the team deliver on customer service.