Southern Cross Auckland Surgical Centre

If you are booked to go to Auckland Surgical you have hit the jackpot! You will be in kind & caring hands, all the staff listen and have huge empathy. Thank you everyone at ASC for your kindness, excellent care and successful surgery.

One of the receptionist was very rude and dismissive. Asked me to check in so I did, couldn’t pronounce my name and didn’t ask how to say it properly either. Checked in and took a sit. Then I got a phone call from the other receptionist who was looking for me cause I wasn’t checked in, in their system. They also thought I was a male cause of my name.All the medical staff were absolutely amazing.

my mum had her surgery done here yesterday and had to stay overnight till this morning. the process at ASC was smooth and efficient. the nurses were very attentive and friendly, they did regular check ups and made myself & mum feel very comfortable during our stay. this was our first time at ASC and by far the best service we have ever received from any healthcare service.if you get an appointment for any procedures here - you are in safe hands. you will leave the place happy. 100% would recommend.

Came in for my brothers surgery but as a family member I was treated not welcomed or talked through things that are offered to us as a family member waiting ( Didn’t even tell us that coffee and tea are available) being from Wellington I felt that Auckland surgical centre could do better for others as well as the patient being admitted , even though not being a patient myself, I would not recommend anyone coming here.Nurses that work here need to learn how to approach people especially when talking to family members . When my mother got approach by a nurse with a rude high tone loud voice and told her to sit down. This is not appropriate nurse behaviour.

I am giving a mixed review today. The surgical staff and the nursing staff are amazing, they can have 5 stars. I cannot say highly enough of the care I received from them during my recent 1 night stay. The support staff, administration staff, reception staff and accounts staff are in serious need of a manners and communication course. They are rude and do not take the time to listen to what it is you are attempting to convey. Shouting at someone, over email, is not necessary and unprofessional. Seriously, if I was in HR in this establishment, I would be giving it an overhaul.

Top-tier staff with extreme professionalism, attention towards patients needs and highest standard protocols make this an epitome of a great healthcare facility. Absolutely reccomend

Are you after an amazing medical experience with fantastic staff who really go above and beyond to try and help?Auckland Surgical Centre are all of that and more.It's kind of strange to say that I really enjoyed my time here, because, y'know, medical procedures, but I really enjoyed being at the centre. Everyone seemed to care, and they took their time to help and make sure that you were okay. I couldn't have asked for more.Truthfully, I'm extremely grateful to the folks here. They rock.

It was my first experience getting surgery and I wouldn't change it for nothing.The staff nurses, surgeons, anaethetists are the best by far. They made me feel at home and comfortable I recommend ASC to anyone looking for a overnight procedure. You are definitely in safe and capable hands

My first ever surgery, the nurses and medical staff were amazing, friendly and very caring I would definatley recommend to anyone about to surgery.