Genesis Fitness Gym

2 months ago I rated them 5 stars because I was so impressed with the staff and the whole experience.Today I'm changing it to 1 star after I questioned why my membership wasn't extended after I used their app to put my membership on hold and was charged $5 to do so. The clubs manager made it someone's else's problem and said she can't refund me.After the stress of the operation and waiting for the biopsy results the last thing I needed was to deal with this.

Terrible experience, I said after 1 week I had second thoughts of joining and wanted to cancel or move to their open-term membership, the young Receptionist keep palming me off, wouldn't get back to me about moving to open term or give me the Managers name. After 2 weeks I did not have a programme written up (nor is there a place to store your programme card on site) and their staff do not communicate with each other, in addition you will only see 1-2 staff in the whole place often so don't expect individual attention. They ended up charging me $150 fee to cancel in addition to the $40 joining fee, when I only used the place for 2 weeks!!The Commerce Commission specifically said any cancel fees need to be reasonable I don't consider this 'reasonable; when saying only a week after joining that I'm not happy with the service and facility. Then the Manager passive aggressively criticized my previous gym who offered a premium service and cooling -off period in their contract unlike this sham of a place. They do not cater for beginners in the exercise classes, the room is freezing like a fridge from the AC, when you go to yoga all doors are open and very noisy above boxing area and a sports field, not relaxing at all.The instructors in yoga are too busy filming themselves to get down into the class and assist with technique advise and other things you would expect where you are paying $25-$30/week for a basic membership.The sauna is always turned off too and does not heat up to the standard 80-90 degrees, are they trying to save on electricity?? and be careful you don't damage your car in all the potholes in the carpark!You need a padlock and headphones to make full use of the facilities; these are neither included in the membership nor sold at Reception.Avoid at all costs!!!

Great place, good members. Awesome staff.

Friendly, relaxed gym that's not too busy. All the machines you could ask for and plenty of free weights. Lots of space to exercise.

Really nice staff and complete equipments. The gym is clean and air conditioning works really well. They will make you a very suitable program for the certain part of your body, and it's not cost too much at all. I really recommend this place to you.

My partner and I enjoyed our experience at this gym. Plenty parking, easy to access, plenty of classes, although we didn’t try any. We enjoyed the gym equipment area, lots of space, and stretching area, functional space, separate male and female bathrooms and change room, towels avail to hire, vending machine for drinks at entrance. AC works well, friendly and inclusive place, staff very friendly, top service. Thank you

Well equipped, friendly gym with good variety of classes.

Great service and a very friendly and helpful team always available the second you step through the doors. Large selection of equipment which means you never have to wait around. There is a great selection of classes available as well which is great when you are looking for a creative to way to get your sweat on! But the best part would have to be the sauna and locker rooms which are always kept clean and tidy, something that you can’t seem to find at most gyms.

I have been going to this Gym and CrossFit box for over a year and has been excellent in terms of facilities, coaching and equipment. I had Daniel Groot as a PT and has really made a difference to the way I train. Definitely the best fitness facility in Auckland.

Great atmosphere, super clean, wide range of equipment, great group fitness classes, and the staff are awesome. Best gym in Auckland.