Penrose Motors - Your Local Expert Mechanics

From the first contact by phone to book, these guys were very professional. They listened to me and were very welcoming, though I am a new customer.The team were very professional and respectful.My car had a problem that I was almost sure what caused it but needed a professional opinion. They did a full check on the car and confirmed my suspicion, then fixed the car with my approval.Great report about the condition of the car and potential issues. Their report matched what I knew about the car which is evidence of their honesty. (not a common characteristics with workshops).Pricing wise, the main part that was faulty was charged at 15% markup from RRP. I knew the price of the part given I suspected it and was going to buy it myself. It is common practice that tradies markup part prices at different levels, though they buy parts at trade prices that are usually up to 40% cheaper. (having worked in fleet services for 2 years).I felt labor charges were rather high given that the part changed takes 10 minutes to replace. They would have spent time on diagnostics and engine checks but not to the point where labor hours come up to just under $550. I feel that was on the over-priced side.All in all, they did a good job and fixed my car. I will surely go back to them again, hoping labor charges are better assessed in the future.

Very professional and efficient. I've always had my car serviced and repaired at AA, however I think I've found my new and on-going business for all my vehicle needs. They are very transparent with costs involved as well as the length of time things take.

Best mechanic ever!!I was looking for garage for new water pump for a week. My choice was right. They are honest and reasonable and gave great after work service. They definitely deserve to have the 5 star.

Not much to be said other than I've been here for almost ten years ever since I first had my learner licence.You guys never failed me and great at explanation problems for my car.Service has never failed and have kept me up to date with things that needed to be fix in the next service so I make sure I save enough for the next service.Thanks again

Amazing service, very clear from the get go and great communication. Highly recommend!

They are really helpful and willing to discuss matters when asked. Very understanding of customer's circumstances and pleasant to deal with. We look forward to having a long business relationship with them.

That was a very weird experience. In todays world I can change a windscreen just by going on a webpage and get a time and date.Somehow this little shop resists modern technology. I send them two emails, no response.And when I finally called them they told me that they have a policy not to work on cars with water damage under which my car falls because it had a chip in the windscreen. :)At the end I went down on my knees and fixed the issue myself a blown resistor at a control unit. For me it is important for a garage to be responsive and to have my back. Unfortunately I went to the wrong place.

Penrose Motors is amazing, they are very trustworthy, professional, and helpful. Highly recommended.

Had a major service carried out and was very pleased with the service provided by Penrose Motors’ staff. They were very courteous and provided a full explanation of the works carried out with the final cost being as quoted.Also the courtesy car provided was very clean and tidy.Great work team.Will be using again in the future.